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    NEW! Playbooks - Crisisworks Better Practice Guides

    Owned by Kerrie Williams
    Last updated: Dec 04, 2024
    3 min read

    Welcome to the Crisisworks Playbooks! These guides are designed to help you maximize your use of Crisisworks, serving as your "Better Practice Guides" for managing emergencies effectively. They aim to bridge the gap between your council’s emergency procedures and the technical features of Crisisworks. To complement these Playbooks, we’ve also included a collection of exclusive training videos for Crisisworks users. You can access these videos directly via the Help menu in Crisisworks.

    Council's Emergency Coordination

    Kick off an Event

    Get your emergency event up and running in Crisisworks

    Kick off an Event (live Google doc)

    Operating an Emergency Coordination Centre (CEOC/MECC)

    Relief and Recovery

    Emergency Relief

    Organise ERC team; relief register; access resources and guidelines guides; liaise with EOCC and relief agencies; coordinate provision of immediate needs using Crisisworks.

    Manage Recovery Cases

    <under construction>

     

    Needs, Tasks and working with external resources

    <under construction>

    Initial Impact Assessment Data

    Import, review and manage data from FRV

    Initial Impact Assessment data (live Google doc)
    https://www.loom.com/share/9531bc14dfbf4cee9b8a023ec10b41a2?sid=4206c176-6f4f-4630-88b2-5c0406d7cbeb (video)

    Secondary Impact Assessments

    Including offline use of mobile devices

    Offers

    Record and manage offers of donated goods, services and spontaneous volunteers.

    Site Administration

    TAGS tips

    Tips to manage and get the most out of TAGS in Crisisworks.

    Crisisworks Cleanup and Maintain

    How to maintain your Crisisworks site to ensure your site is always ready for swift action during a crisis.

    Playbooks - under constructions

    • Preparedness

    • Creative uses for Crisisworks

    • Information Sharing and Communications

    • Financials - tracking costs

    • Data management and reporting

    • Understanding Positions and Permissions

    • Work Summaries, Availability and Rostering

    • Fire Prevention Notices

    Training videos

    We have a number of helpful training videos on all aspects of Crisisworks operation. These are available exclusively to Crisisworks users and so are not linked below. To access these videos, click on the Help menu in Crisisworks.

    Title

    Description

    Who should watch?

    Crisisworks - introduction

    An overview aimed at beginners. Does not cover Coordinator features or the Recovery module.

    All Crisisworks users

    Crisisworks Coordinators & System Administrators

    Manage incidents and configure Crisisworks prior to an emergency.
    Does not include Recovery module.

    System Administrators, Emergency Coordinators and Officers, MEMO, MRM

    Recovery Introduction

    Recovery overview that covers using the Recovery Cases module for general use, managing affected community members, and recording and managing property impacts and damages.

    Recovery Officers, Recovery Coordinators, Secondary Impact Assessment Officers

    Relief Centre Registration Module

    How to configure and use the relief centre registrations module.

    MEMO, MRM, Relief Centre, Recovery, System Administrators

    Recovery System Administration

    Configuration of the recovery module, including: changing menu items, workings, external contractors. This is for system administrators who manage the back end of Crisisworks.

    Recovery Coordinators, System Administrators

    Secondary Impact Assessment - for EHOs

    Overview of the Environmental Health Register for EHOs to capture Secondary Impact information

    Environmental Health Officers (EHOs), Secondary Impact Assessment Officers, Recovery Coordinators

    EM Impact Portal Integration

    An overview of how to use the EM-Impact Portal for uploading Secondary Impact data to ERV

    MRM, Secondary Impact Assessment Officers

    Work Summaries

    Use, manage and configure work summaries for staff to use to track their time and expenses while working on the emergency

    All Crisisworks users

    Rostering

    Overview and getting started on Rostering. Part 2 of the video goes into administration and configuration.

    MRM, MEMO, Emergency Coordinators and Officers

    Crisisworks mobile App for field work

    Details for field inspectors to get started in the field quickly using the Crisisworks app

    Secondary Impact Assessment Officers, Recovery Coordinators

    Crisisworks mobile App features

    Tips for using the Crisisworks App including: drawing on maps, track your route, selecting assets using GPS; app settings and offline assets.

    FPN Officers and Coordinators, Secondary Impact Assessment Officers and anyone using the Crisisworks app.

    Fire Prevention Notices

    Overview of the FPN module including: how to get it going and set up access; mobile field use; and desktop use.

    FPN Coordinators, FPN Officers, FPN Administrators

    Contractor setup and use

    Set up Contractors for fire prevention and for use in the Recovery module: adding Resources; setting up Contractors as users;
    assigning to Contractors.

    System Administrators, Recovery Coordinators, FPN Coordinators

    Vulnerable Persons Register - for Council VPR Coordinators

     

     

    Vulnerable Persons Register - for Agency Users

     

     

     FAQs

    Contact support@crisisworks.com

    Get in touch at support@crisisworks.com