If the matter is urgent you should call us on 03 9521 4400 or 1300 DATALINK (1300 328 254) and press 1 for support, for a priority response.

Log a new Service Desk ticket

Mobile Application

When using iOS and Android native app, you can access help via the menu. Use the hamburger menu button to access the menu, under Account section there is a Help menu which links to Crisisworks Online Support.

Web Application

When using the web application version of Crisisworks, you can access help via the main menu. This contains direct links to:

Online Documentation
Online Training Videos
Feedback & Support - where you can lodge a service desk ticket
What's New - where you can find a list of recent changes and updates

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