Type	Register
Location	Recovery / Case
Licence	Included in all editions

Overview

The recovery module contains a series of registers to capture impact details of people, property and infrastructure, and to then manage the recovery via tasks and financial tracking.

The main record of the recovery module is the Recovery Case, which encapsulates all the other records into a single, managed record. Although it appears complex, there are very few required fields within this form, meaning users can simply collect the information they know, and leave the rest unfilled.

At a high level, the recovery case contains the following sections.

Contact Details	Tracks the applicant, along with affected persons and organisations. When adding affected persons, their relief centre attendance can also be tracked.
Affected Property	Tracks the affected property along with its damage to private assets, agriculture, livestock and an environmental health assessment. Tip: Private assets includes a wide variety of types such as buildings, fencing, machinery and economic loss, and can include user-definable types specific to the emergency,
Needs and Tasks	Tracks the tasks required to help with the relief and recovery of the case. The needs and tasks section includes many common task categories, which can be extended with user-definable types specific to the emergency. Tasks can also be assigned to resources such as contractors and agencies for action.
Other	Workflow: Tracks the overall case, including assignment for case officers, field officers and prioritisation. Financial: Tracks the cumulative cost of providing the services and tasks Classification: Identifies the specific event along with user-definable tags Administrative: provides advanced features.

Accessing the Module

To access the module you will need to have a Recovery position, such as the built in Recovery Officer or Recovery Manager or equivalent and go on duty to the event with it.

Adding a new recovery case

To add a new recovery case, follow the steps below.

Tip: Many of these steps can be skipped depending on the type of case. Once you have entered a couple of cases you will learn where the key fields are.

Step one: Create a new case

To do this, click Recovery at the top of screen. If you do not see a Recovery menu option, see your system administrator to get access.

The New Case button is at the top right of screen.

Clicking this will reveal an empty Recovery Case record.

Step two: if known, add the contacts

If you know any affected people or organisations associated with this case, you should add their details starting with the applicant.

If you do not know any contacts

Sometimes you may not know the applicant (for example, if you are adding the case via a field inspection or initial impact assessment), in which case you can skip this section for now, and a counter will help you track cases without applicants.

If you know the contacts

Select An applicant and affected persons and organisations are provided if you know the contacts, and then a series of sub-forms appear.

The first contact you add will be the applicant. You can add multiple applicants to the case if needed by clicking the Add button directly under the applicant form. You can then add additional related persons and organisations by clicking the Add button below the Add related persons and organisations in addition to the applicant heading.

When completing the applicant sub-form:

You may search Crisisworks for existing applicants — this searches only the current event, and allows you to avoid duplicates.
Applicants can be individuals or businesses
If they are living in a temporary address as a result of displacement, check the Has been displaced to a temporary address checkbox, and then enter their temporary address in the fields provided.
If they are attending a relief centre, check the Attending Relief Centre box, and then select the relief centre in the field provided.
Nominate their preferred postal address.
1. Use address of property in this case — this will use the case's primary property address which will be entered later
2. Use temporary address — if the applicant is using a temporary address, this will use the temporary address
3. Specify other address — allows another address to be specified
Nominate their preferred method of contact

Adding additional contacts

If the applicant represents a family, then affected family members can be entered here. If the applicant is a business owner, their affected staff or customers may be entered.

To add an additional contact:

Press Add New for each affected contact
You can search existing affected persons to minimise duplication, or add new data
You do not need to re-enter the applicant here
If the affected person is attending a relief centre at the time of entry, check Attending Relief Centre and select the relief centre.
If the affected person has been displaced, you can specify their temporary address. Note that for families, it is usual to assume the family is living at the applicant's temporary address.

Nominating the applicant's consent to share data

If entering a new case with an applicant, ask them whether they consent to sharing their data with other agencies, and register their response in the question under the contact details.

Step three: if relevant, add an affected property

Many cases will have affected (or possibly affected) properties.

For example, any applicant with a property within the municipality should have their property recorded. Visitors to the municipality are an example of a case that will not have an affected property.

If there is no affected property

If there is no affected property, you can skip the entire section.

If there is an affected property

If you specify Add a property within the municipality, then a subform will appear with additional options for the property.

Enter the property's Address. This will look up your local property database and will match the address to council records, and confirm the location of the property on a map.
Specify the Property Use by ticking on the appropriate checkboxes. You can select multiple property uses for the property if needed.

If you click on the Residential Property Use checkbox, 3 additional checkboxes will appear: Residential - Primary, Residential - Secondary and Residential - Unclassified. If you click on the Residential checkbox and don't choose one of these options, Residential - Unclassified will be automatically selected on save of the case.
Specify the Applicant's Relationship to the property
If required, enter any additional Property Details to aid in identifying the property and its purpose. This is useful for farming and business cases.

Step four: entering any property damage

If you added a property in step three, you can now define any property damage.

Specify whether there is any damage

If there is no property damage, then you can answer No and skip this section.

If damage is known, select Damage has been confirmed.

In some cases, you may not know whether there is any property damage, for example when entering cases from a relief centre. If this is the case, select Damage is possible and requires inspection/followup. This activates the inspection workflow counter that guides post-impact assessment teams to coordinate field inspections to determine the damage.

The following sections will only appear if you specify Damage has been confirmed.

Enter insurance details

If you know the applicant's insurance details, you can specify it here.

Enter affected private assets

Affected private assets includes homes, sheds, machinery, fencing and economic loss. Your administrator can also define custom asset types specific to your area.

To add an affected asset:

Click Add New to enter any affected private assets such as homes, vehicles, fencing, etc.
For each private asset:
1. Select the asset type
2. Enter the number of units damaged or lost
3. Specify the damage level
4. Enter a description of the asset and its damage
5. Upload any photos
6. Enter an approximate damage value

Some assets have additional fields. For example, fencing offers fields for the internal and external fencing length, in kilometres.

Enter details on any impacted agriculture

Tip: Agriculture types can be defined by your administrator to match your local area.

To add details on the affected crops:

Click Add New to enter each impacted agriculture crop
For each crop:
1. Select the agriculture type
2. Specify the damage level
3. Enter a description and a damage level

Enter details on any affected livestock

For each type of livestock, click Add New to record the details.

Step five: Specify any follow-up services and tasks required for this case

The list of service categories are maintained in a lookup table that can be managed by Crisisworks administrators.

For each service that is required, click Add New
Select the Category of service to be performed (e.g. Counselling, Emergency Shelter)
Specify the Provisioning Status — typically this is Requested in the initial entry of a case.
Specify a Priority
Enter some details to summarise the service requirement

You can assign a service provider at the time of record creation if this is known. Otherwise, leave the Assigned Service Provider field blank.

The list of service providers are managed as Resources within Crisisworks, and they must be a) participating in the event, and b) set up with a category of Recovery Service Tasks.
Recovery Needs & Tasks can be managed independently of the case record via the Needs & Tasks datagrid (navigate via Recovery > Needs & Tasks)

Step 6: Save the form

To complete the form entry, click Save at the top of screen.

Performing Environmental Health Assessments

It is common to perform Environmental Health Assessments (EHA) of affected properties.

If performing an EHA on an existing case, find the case in the Recovery Case datagrid, and click the case to load the view form, then click Edit. If the case cannot be found, click New Case to add a new case, and fill in the basic particulars as above.
In the Environmental Health Assessment section, click Add New
Complete the form
Click Save to save the form

The Environmental Health Assessment is a long questionnaire suited to specialists. The top part of the form looks as follows:

Recovery data from Relief registrations

Relief proceeds recovery.

Crisisworks has a relief register that can be used to enter people entering an evacuation centre or relief centre.

There is also a public form where people can self-register.

Users can choose which relief registration records need to be transitioned to recovery, and this can be done in bulk.

see Relief Registrations for more information

Recovery data from assessments

After larger disasters, some government agencies collect & provide initial impact assessment (IIA) data.

Crisisworks has an assessments register that can be used to import data such as IIA data.

The 1st goal for the assessment register is to import potentially messy Initial Impact assessment data into a side area that can be used to verify and clean the data before selecting which records you want to transfer into recovery cases for Secondary Impact Assessments.

Once the data is imported, users should review each record in particular to verify that the address details are correct. They may also choose to call the affected businesses or residents to confirm the damage before deciding whether they will be doing a Secondary impact assessment. There are a series of statuses that you can use for each record to manage the process.

You can then copy all of the records marked as ready for Secondary impact assessments to create cases where a case does not already exist. Any contact details added to the assessment are also copied to the case.

Any recovery case that has an assessment for the same property will be shown in the recovery case as a linked assessment.

see Assessments (for recovery) for moredetails

Recovery Workflow

Workflow is handled differently for Cases and Needs & Tasks.

Recovery Case

Typical usage is as follows:

New cases entered from relief centres would be set as Open
When a Case Officer is assigned, the status would transition to Review
When a Field Officer is assigned and tasked to perform an inspection, the status would transition to Inspect. When that field officer has finished inspecting the property, the status would be set back to Review.
When all related case activity has concluded the status would become Resolved
Closed would be used after all final reviews have been conducted.

Recovery Needs & Tasks

The task workflow originates with the creation of a Recovery Task record from within the Recovery Case, under the Needs & Tasks subform. This is explained above.
From here, users can manage the recovery tasks independently to the case record, by navigating to the Needs & Tasks datagrid (Recovery > Needs & Tasks).
Tasks have a status to manage the overall progress of a task
Tasks can be assigned to service providers, which are managed as resources within Crisisworks.

Entering Case Notes

As the case progresses, you may wish to enter case notes. To do this:

Find and view the record
Click Edit
Add the case note into the yellow box at the top of the form, and click Save

Merging Cases

This process is based on the current merge process which was released with Crisisworks 4.28.

How to merge

It is possible to merge cases that are duplicates of one another. To do this:

Start at the Recovery Case datagrid
Ensure all datagrid records are deselected, by clicking the checkbox icon at the top left of the datagrid until the checkboxes for individual records are clear.
Select two or more cases that are duplicates, by checking their select boxes. A Merge Items button will appear at the bottom of the screen.
Click the Merge button

General outcomes when merging

The following are the general rules that apply when merging cases:

When Recovery Cases are merged, the selected source cases are merged into a NEW case record.
The source cases are set to status Closed(duplicate) and the most recently set status from the source cases will be applied to the new case.
The tag ‘merged-item’ is applied to the new Case.
The activity log from the source cases are not accessible from the new case, however, you will find a link to the source cases from the new case, to access the activity log.
Record Notes from the source Cases are merged into a NEW Case record and are visible in the activity log.

General Rules for merging fields and sub-records

Single fields: A field that has a single value will generally gain the newest value from the source cases. Examples: a number field, a date, radio choice, or a picklist.

RTE: A rich text area or text area data in the source cases will be combined in the new case.

Sub records: Sub records (subforms) from source cases like needs/tasks, private assets, agriculture will all be linked to the new case. They should be reviewed in the new case for possible duplicates. If a duplicate sub-record is identified, then set the status of each duplicate sub-record to "closed(duplicate)" and save the case. If you wish to remove the sub-record from the case re-open the case, ensure that the saved status of the sub-record was already set to "closed (duplicate) then you can press the red "X" icon at the top right of the sub-record.

Rules per field

Label	Field ID	Form Type	Merge outcome
Affected Person(s)
Add persons and organisations to this case	isApplicantKnown	radio	Is selected if there is at least one linked primary contact(applicant).
Consent to share personal information	sharingLevel	radio	Most recently updated value.
Specify the primary contact(s)	applicant	multiSubForm (Recovery Contact)	All primary contacts are linked to the new merged case.
Add related persons and organisations in addition to the primary contact	relatedContacts	multiSubForm (Recovery Contact)	All related people are linked to the new merged case.
Impacted Property
Add a property to this case	fixedHomeAddress	radio	Most recently added value or is selected. However if an address (asset) is set for the case, then this option will be set.
Address	asset		Most recently updated value.
Property Use: Residential	propertyUseResidential	checkbox	Most recently updated value.
Property Use: Residential - Primary	propertyUseResidentialPrimary	checkbox	Most recently updated value.
Property Use: Residential - Secondary	propertyUseResidentialSecondary	checkbox	Most recently updated value.
Property Use: Residential - Unclassified	propertyUseResidentialUnclassified	checkbox	Most recently updated value. However if ‘Residential – Primary’ or ‘Residential – Secondary’ are selected, it will be unchecked.
Property Use: Commercial, Industrial or Business	propertyUseCommercial	checkbox	Most recently updated value.
Property Use: Accommodation / B&B	propertyUseAccommodation	checkbox	Most recently updated value.
Property Use: Farming	propertyUseFarm	checkbox	Most recently updated value.
Property Use: Community Facility	propertyUseCommunity	checkbox	Most recently updated value.
Property Use: Government Building	propertyUseGovernment	checkbox	Most recently updated value.
Property Use: Vacant Land	propertyUseVacant	checkbox	Most recently updated value.
Property Use: Infrastructure	propertyUseInfrastructure	checkbox	Most recently updated value.
Property Use: Other	propertyUseOther	checkbox	Most recently updated value.
Property Use: Specify 'other' property use	otherType	text	Most recently updated value.
Primary Contact’s relationship to property	relationshipToProperty	select	Most recently updated value.
Property Details (if required)	additionalInfo	textarea	Values from both fields are added together.
Are any property, buildings or private assets damaged?	propertyDamage	radio	Most recently updated value is selected however if a privateAssets, agriculture, recoveryEnvironmentalHealth, livestock, photos or a sketch are set in the merged case then this option is set.
Property Damage
Is the property insured?	propertyInsured	radio	Most recently updated value.
Insurance Details	insurance	textarea	Values from both fields are added.
Affected Private Assets	privateAssets	multiSubForm (Private Assets)	All private assets linked to the new merged case.
Affected Agriculture	agriculture	multiSubForm (Agriculture)	All agriculture sub records are linked to the new merged case.
Environmental Health Assessment	recoveryEnvironmentalHealth	multiSubForm (Environmental Health)	All EHAs are linked to the new merged case.
Affected Livestock	livestock	multiSubForm (Livestock)	All affected livestock sub records are linked to the merged case.
Damaged Infrastructure	infrastructure	multiSubForm (Infrastructure)	All infrastructure sub records linked to the merged case.
Sketch	sketch	canvas	Most recent sketch added.
Photo(s) of property	photos	media	All photos linked to the merged case.
Inspection Information	damageInfo	rte	Values from both fields are added.
Hazards exist at site	hazardExists	checkbox	Most recently updated value.
Hazard Information	hazardInfo	rte	Values from both fields are added.
Needs and Tasks
Add services, tasks and immediate needs	tasks	multiSubForm (Needs & Tasks)	All needs & task sub records are linked to the new merged case.
Other Information
Special Case Notes	details	rte	Values from both fields are added together .
Case Documents	caseDocuments	media	All documents linked to the merged case.
Workflow
Status	hasStatus	status	Most recently updated value.
Priority	priority	select	Most recently updated value.
Case Officer	assignee	assignment	Most recently updated value.
Field Officer	fieldOfficer	assignment	Most recently updated value.
Primary Referral Source	referralSource	select	Most recently updated value.
External Case Id	externalId	text	Most recently updated value.
Classification
Event	hasEvent	event	Can only merge items in the same event.
Tags	hasTags	tags	All tags added to the merged case.
Classification	systemClassification	multiselect	All records added to the merged case.
Financial
Total Cost Estimate($)	text	costEstimate	Will be calculated from the new case data.
Total Cost To Date ($)	readonly	costActual	Can not merge items that have financial reconciliation value assigned.
Administrative
Save this item as a template	isTemplate	checkbox	Template items can not be merged.
Address Title Override	alternativeTitle	text	Most recently updated value.
Record Notes
Enter an optional note to appear in the activity history	__changeComments	textarea	All record notes are added to the Activity Log in the merged case.

Merge process prior to Crisisworks 4.28

Items merged prior to Crisisworks 4.28 were processed differently and can not be reversed.

Recovery Reports

Recovery File & Image attachments

This report lists file/images associated with Recovery records, and provides some extended recovery data which you may find helpful.

The report has the following data:

Column	Description
File Id	The Crisisworks file id
Friendly Filename	The friendly name of the the file
Server Filename	The name of the file on the server
Date File Created	The date the file was attached to the item
Date File Uploaded	The date the file was uploaded to the server
File Preview	A thumbnail of the file (if its an image). This will only display if there are < 500 records returned in the report results
File Type	The file type (eg image, pdf etc)
File Size (Bytes)	The size of the file in bytes
File URL	A url from which you can download the file (you do need to be logged into Crisisworks to access).
File Created Offline	If the file was created when the user was offline (1 = yes; 0 = no)
Is File Linked To Item	If the file currently linked to an item.
File Link Date	The date the file was linked to an item
File Unlink Date	The date the file was removed from an item
Audit Action ID	The Crisisworks audit id for the file upload action
Audit Action Date	The date of the file upload audit record
Audit Action User	The user who uploaded the file
Linked Item ID	The item the file is linked to
Linked Item Type	The item type (eg Case, Task, Private Asset etc)
Linked Item Name	The friendly name of linked item
Date Item Created	The date the item was created
Item Field Name	The item file attachment field
Linked Register Item URL	The item url (you do need to be logged into Crisisworks to access),
Related Recovery Case Id	The Recovery Case id related to the item the file is attached to.
Related Recovery Case Url	The case url (you do need to be logged into Crisisworks to access),
Linked Event ID	The related event id
Linked Event Name	The event name
Linked Asset Id	The Crisisworks asset id linked to the item
Linked Asset Name	The asset friendly name
Asset VicMap Code	The Vicmap propnum
Asset Latitude	The latitude of the asset
Asset Longitude	The longitude of the asset

Creating positions with granular security policies

The following table defines all the granular recovery related permissions that can be applied when creating positions.

Although “stock” positions are supplied within Crisisworks for generic roles such as “Recovery Coordinator”, it is better practice for large-scale events for Crisisworks positions to be designed with the permissions needed for that event.

Recovery Case

Provides access to Recovery Case and Contact (does not include access to Inspection registers like Private Asset, Livestock, EHA and Agriculture or Recovery Tasks).

Policy	Definition
Record Access
ReadWriteFull	Read and write access to all records.
ReadWriteAssigned	Read and write access to records assigned to the user or one of their positions.
ReadOnlyAssigned	Read access to records assigned to the user or one of their positions.
ReadOnlyFull	Read only access to all records.
New	Access to create new records
ReadWriteOwn	Access to read and write records created by the user
Functionality Access
Merge	Can merge records
Assign	Can assign or un-assign records
ChangeStatusFull	Can change a record’s status and can select all statuses
ChangeStatusBasic	Can change a record’s status and can select safe statuses
ChangeImmutable	Can change fields on records that are normally not changeable
ReportAccess	Can access reports
BulkEdit	Can make bulk changes
BulkCreate	Can bulk create records
Import	Can import records
ChangeClassification	Can change the reporting classification of the records
ChangeEvent	Can move the item to another event

Recovery Inspection

Provides access to Private Asset, Livestock, Environmental Health and Agriculture registers. Use in conjunction with the Recovery Case and Recovery Task security policies for most requirements.

Policy	Definition
Record Access
ReadWriteFull	Read and write access to all records.
ReadWriteAssigned	Read and write access to records assigned to the user or one of their positions.
ReadOnlyAssigned	Read access to records assigned to the user or one of their positions.
ReadOnlyFull	Read only access to all records.
New	Access to create new records
ReadWriteOwn	Access to read and write records created by the user
Functionality Access
Merge	Can merge records
Assign	Can assign or un-assign records
ChangeStatusFull	Can change a record’s status and can select all statuses
ChangeStatusBasic	Can change a record’s status and can select safe statuses
ChangeImmutable	Can change fields on records that are normally not changeable
ReportAccess	Can access reports
BulkEdit	Can make bulk changes
BulkCreate	Can bulk create records
Import	Can import records
ChangeEvent	Can move the item to another event

Recovery Needs & Tasks

Provides access to the Needs & Tasks register. Use in conjunction with the Recovery Case and Recovery Inspection security policies for most requirements.

Policy	Definition
Record Access
ReadWriteFull	Read and write access to all records.
ReadWriteAssigned	Read and write access to records assigned to the user or one of their positions.
ReadOnlyAssigned	Read access to records assigned to the user or one of their positions.
ReadOnlyFull	Read only access to all records.
New	Access to create new records
ReadWriteOwn	Access to read and write records created by the user
Functionality Access
Merge	Can merge records
Assign	Can assign or un-assign records
ChangeStatusFull	Can change a record’s status and can select all statuses
ChangeStatusBasic	Can change a record’s status and can select safe statuses
ChangeImmutable	Can change fields on records that are normally not changeable
ReportAccess	Can access reports
BulkEdit	Can make bulk changes
BulkCreate	Can bulk create records
Import	Can import records
ChangeEvent	Can move the item to another event

Recovery Infrastructure

Provides access to the Infrastructure and Needs & Tasks registers.

Policy	Definition
Record Access
ReadWriteFull	Read and write access to all records.
ReadWriteAssigned	Read and write access to records assigned to the user or one of their positions.
ReadOnlyAssigned	Read access to records assigned to the user or one of their positions.
ReadOnlyFull	Read only access to all records.
New	Access to create new records
ReadWriteOwn	Access to read and write records created by the user
Functionality Access
Merge	Can merge records
Assign	Can assign or un-assign records
ChangeStatusFull	Can change a record’s status and can select all statuses
ChangeStatusBasic	Can change a record’s status and can select safe statuses
ChangeImmutable	Can change fields on records that are normally not changeable
ReportAccess	Can access reports
BulkEdit	Can make bulk changes
BulkCreate	Can bulk create records
Import	Can import records
ChangeClassification	Can change the reporting classification of the records
ChangeEvent	Can move the item to another event

Technical Specifications

Recovery Case

recoveryCase: Case register

The master record for community recovery

Default schema

Field ID	Label	Form Type	Data Type	Values	Notes
isApplicantKnown	Applicant registration	radio	enum	unknown, known	Defaults to known
fixedHomeAddress	Is there an interest in a property within the municipality?	radio	enum	no, yes	Defaults to yes; for residents, this is their fixed home address. For businesses, this is the business location. Multiple properties require multiple recovery cases.
applicant		singleSubForm	relation	recoveryContact:	Only available if ‘isApplicantKnown:known’
details	Special Case Notes	rte	clob		Special case handling instructions and additional information not found elsewhere on form.
caseDocuments	Case Documents	media			Add general case documemnts here. Any photos specifically related to Damaged Property should be added to the Damaged Property section of this form.
relatedContacts	Persons (in addition to the applicant)	multiSubForm	relation	recoveryContact:	Register companions or additional affected persons to this case, in addition to the applicant above. If registering companions (other persons that may be with the person registering) and they have different personal and contact information (such as home address or contact numbers), please complete another registration form.
propertyUseResidential	Residential	checkbox	int	1,0	Property Use is Residential
propertyUseResidentialPrimary	Residential - Primary	checkbox	int	1,0	Property Use is a Primary Residence. Only available if ‘Residential' is selected.
propertyUseResidentialSecondary	Residential - Secondary	checkbox	int	1,0.	Property Use is a Secondary Residence. Only available if ‘Residential' is selected.
propertyUseResidentialUnclassified	Residential - Unclassified	checkbox	int	1,0	Property Use is Residential but it is unknown if it is a primary or secondary residence. Only available if ‘Residential' is selected.
propertyUseCommercial	Commercial, Industrial or Business	checkbox	int	1,0	Property Use is Commercial, Industrial or Business
propertyUseAccommodation	Accommodation / B&B	checkbox	int	1,0	Property Use is Accommodation or B&B
propertyUseFarm	Farming	checkbox	int	1,0	Property Use is Farming
propertyUseCommunity	Community Facility	checkbox	int	1,0	Property Use is a Community Facility
propertyUseGovernment	Government Building	checkbox	int	1,0	Property Use is a Government Building
propertyUseVacant	Vacant Land	checkbox	int	1,0	Property Use is Vacant Land
propertyUseInfrastructure	Infrastructure	checkbox	int	1,0	Property Use is Infrastructure
propertyUseOther	Other	checkbox	int	1,0	Property Use is another type not specified
otherType	Specify ‘other’ property use	text	string(255)		Only available if Other Property Use selected
relationshipToProperty	Applicant’s relationship to property	select	string(255)
propertyDamage	Is there any damage to the applicant’s assets at this property, caused by the current event?	radio	enum	no, yes, unsure	Defaults to unsure
additionalInfo	Property Details (if required)	rte	clob		E.g. Name of property, brief description of business activity.
damageInfo	Damage Summary	rte	clob		Only available if ‘propertyDamage:/yes\|unsure/’
sketch	Sketch	canvas			Add a sketch of the scene if applicable
photos	Photo(s) of property	media			Non-structural photos only. Attach photos specific to affected private assets below
insurance	Insurance Details	textarea	clob
privateAssets	Affected Private Assets	multiSubForm	relation	recoveryPrivateAsset:	Add a record for each private asset affected by this event - include buildings, structures, fencing as well as any other impact to a privately-owned asset on the property. If the assets are not owned by the applicant of this record, then a new recovery record should be created instead.
agriculture	Affected Agriculture	multiSubForm	relation	recoveryAgriculture:	Add a record for each agriculture asset affected by this event - e.g. crops and farming.
recoveryEnvironmentalHealth	Environmental Health Assessment	multiSubForm	relation	recoveryEnvironmentalHealth:	Add a detailed environmental health assessment
livestock	Affected Livestock	multiSubForm	relation	recoveryLivestock:	Add details of affected livestock, including details about missing or deceased stock. Disposal services can be found in the services section below.
tasks		multiSubForm	relation	recoveryTask:
sharingLevel	Permission	radio	enum	full, none	Defaults to none
fullSharingInfo		info			Only available if ‘sharingLevel:full’; read only; defaults to Allow people looking for me to know that I have registered, my phone number and my destination address
infoOnlyInfo		info			Only available if ‘sharingLevel:infoOnly’; read only; defaults to Allow people looking for me to only know that I have registered
noneInfo		info			Only available if ‘sharingLevel:none’; read only; defaults to Do not allow people looking for me to know I have registered, or any other information. Note: Your information may be used if required by police/welfare and emergency services, only relevant to the emergency
priority	Priority	select	enum	1, 2, 3, 4
assignee	Case Officer	assignment			Single assignment to Users
fieldOfficer	Field Officer	assignment			Single assignment to Users
referralSource	Referral Source	select	string(255)		Specify the source of the referral. If more than one, select only the primary source
referralSourceOther	Other Primary Referral Source	text	string(255)		Only available if 'referralSource:other'
referralDate	Referral Date	datePicker	timestamp		Only available if 'referralSource:set'; defaults to now
systemClassification	Classification	multiselect	json	recoveryCaseClassification:	Classify an item using a defined set of terms. Terms are defined in the Lookups area (Admin>Setting>Lookups) using the Category 'Recovery: Case Classification'.
importData	Data from import (if any)	hidden	string(255)		Used to store import data to appear in audit logs (not displayed on form)
activity		auditLog
title	Title	text	string(255)		If specified, this will be the case title

Non-schema fields

Field ID	Label	Form Type	Data Type	Values	Notes
hasAsset	Address	asset			Private data; supports Property and Parcel; MDA94 projection used for geospatial assets; specify the property by looking up the council property database
hasEvent		event
hasMap	Location of Property	geo			Uses MDA94 projection; add any map annotations where appropriate to describe the scene
hasStatus	Status	status
hasTags	Tags	tags

Workflow

Workflow ID	Label	Value	Next States	Initial State
NEW	New	1	NEW, OPEN, INSPECT, REVIEW, OPEN_NO_ACTION, RESOLVED	✓
OPEN	Open	2	OPEN, INSPECT, REVIEW, OPEN_NO_ACTION, RESOLVED
REVIEW	Review	3	OPEN, INSPECT, REVIEW, OPEN_NO_ACTION, RESOLVED
INSPECT	Inspection Required	4	OPEN, INSPECT, REVIEW, OPEN_NO_ACTION, RESOLVED
REOPEN	Reopen	5	OPEN
OPEN_NO_ACTION	No Action Required	6	OPEN_NO_ACTION, OPEN, REVIEW, RESOLVED
RESOLVED	Resolved	–1	OPEN, INSPECT, REVIEW, RESOLVED, CLOSED
CLOSED	Closed	–2	CLOSED, REOPEN
REOPEN	Reopen	5	OPEN
DUPLICATE	Duplicate	–200	DUPLICATE
MERGED	Merged	–100	MERGED

Recovery Contact

recoveryContact: Person register

Part of community recovery record, this tracks affected persons and organisations in relief and recovery

Default schema

Field ID	Label	Form Type	Data Type	Values	Notes
name	Canonical name	hidden	string(255)
contactType	Contact type	radio	enum	individual, organisation	Defaults to individual
organisationName	Organisation Name	text	string(255)		Only available if ‘contactType:organisation’; the organisation’s legal name
position	Position	text	string(255)		Only available if ‘contactType:organisation’; the contact person’s position within the organisation (e.g. Owner)
familyName	Family name	text	string(255)
givenNames	Given names	text	string(255)
age	Age	number	integer
gender	Gender	select	enum	m, f, o
phone	Primary Phone	tel	string(255)		Include international dialing codes if needed
mobilePhone	Mobile Phone	tel	string(255)		Add a mobile phone if possible
email	Email	text	string(255)
language	Language (if a translator is required)	select	string(255)
otherLanguage	Other language	text	string(255)		Only available if ‘language:other’; specify other language
relationship	Relationship to primary contact	select	string(255)
relationshipOther	Relationship details (if required)	text	string(255)		Only available if ‘relationship:/^.+$/’
bornInAustralia	Born In Australia?	select	enum	yes, no, preferNotToSay
disability	Identify as having a disability?	select	enum	yes, no, preferNotToSay
ATSI	Aboriginal or Torres Strait Islander origin?	select	enum	yes, no, preferNotToSay
attendingReliefCentre	Attending Relief Centre	checkbox	boolean
reliefCentre	Relief Centre	select	string(255)		Only available if ‘attendingReliefCentre:true’
hasTemporaryAddress	Has been displaced to a temporary address	checkbox	boolean		Only available if ‘fixedHomeAddress:yes’
temporaryAddressStreet	Temporary Address	text	string(255)		Only available if ‘hasTemporaryAddress:true’
temporaryAddressTown	Town / Suburb	text	string(255)		Only available if ‘hasTemporaryAddress:true’
temporaryAddressState	State	select	enum	act, nsw, nt, qld, sa, tas, vic, wa, other	Only available if ‘hasTemporaryAddress:true’
temporaryAddressPostcode	Postcode	text	string(255)		Only available if ‘hasTemporaryAddress:true’
temporaryAddressCountry	Country	text	string(255)		Only available if ‘temporaryAddressState:other’; enter a country, or select a valid state above
temporaryAddressNotes	Notes	textarea	clob		Only available if ‘hasTemporaryAddress:true’; for any additional notes required relating to the temporary address.
postalType	Where can we send postal correspondence?	radio	enum	case, temporary, other	Defaults to case
postalStreet	Address	text	string(255)		Only available if ‘postalType:other’
postalTown	Town / Suburb	text	string(255)		Only available if ‘postalType:other’
postalState	State	select	enum	act, nsw, nt, qld, sa, tas, vic, wa, other	Only available if ‘postalType:other’
postalPostcode	Postcode	text	string(255)		Only available if ‘postalType:other’
postalCountry	Destination country	text	string(255)		Only available if ‘postalState:other’; enter a country, or select a valid state above
preferredMethod	Preferred method of contact	radio	enum	phone, email, post, none	Defaults to phone
related	Cases As Applicant	related
related2	Cases As Affected Person	related
activity		auditLog

Non-schema fields

Field ID	Label	Form Type	Data Type	Values	Notes
hasLookup	Search	lookup			Enter a person’s name or organisation to search, or enter the details below

Workflow

Workflow ID	Label	Value	Next States	Initial State
NEW	New	1	NEW	✓
DUPLICATE	Duplicate	–200	DUPLICATE
MERGED	Merged	–100	MERGED

Recovery Private Asset

recoveryPrivateAsset: Private Asset register

Part of a Community Recovery record, this tracks damage to an individual structure

Default schema

Field ID	Label	Form Type	Data Type	Values	Notes
buildingType	Asset type	select	string(255)		Becomes a readonly field once set*.
otherType	For ‘Other’ structures, specify type	text	string(255)		Only available if ‘buildingType:other’ Becomes a readonly field once set*.
shedContents1	Shed contents	select	enum	dairy, wool, machinery, hay, other	Only available if ‘buildingType:shed’
quantity	Number units damaged or lost	number	integer		Defaults to 1 Becomes a readonly field once set*.
buildingDamage	Damage Level	select	enum	1, 2, 3, 4, 5	Becomes a readonly field once set.*
fencingDestroyedInternal	Internal Fencing Destroyed (kms)	number	integer		Only available if ‘buildingType:fencing’
fencingDestroyedExternal	External Fencing Destroyed (kms)	number	integer		Only available if ‘buildingType:fencing’
additionalInfo	Description	textarea	clob
value	Approximate damage value	text	string(255)		Provide an estimate of the damage value as a whole number
photos	Photo(s) of structure	media
activity		auditLog

*These readonly fields can be overridden if the Users positions has the policy `Recovery Inspection Optional - Change special readonly(immutable) fields`

Non-schema fields

Field ID	Label	Form Type	Data Type	Values	Notes
hasAsset	Address	asset			Supports Property and Parcel; MDA94 projection used for geospatial assets
hasEvent		event
hasMap	Precise Geographical Location	geo			Uses MDA94 projection
hasStatus		status
hasTags	Tags	tags

Workflow

Workflow ID	Label	Value	Next States	Initial State
	New	1
DAMAGED	Damaged	2	DAMAGED, INPROGRESS, CLOSED	✓
INPROGRESS	In Progress	3	DAMAGED, INPROGRESS, CLOSED
	Inspection Required	4
	Resolved	-1
CLOSED	Recovered	–2	CLOSED, INPROGRESS, DAMAGED
	Closed Duplicate	-103
DUPLICATE	Duplicate	–200	DUPLICATE

Recovery Environmental Health Assessment

recoveryEnvironmentalHealth: EHA register

Part of a Community Recovery case, this record tracks an envionmental health assessment for the property

Default schema

Field ID	Label	Form Type	Data Type	Values	Notes
inspectionAccessibility	Is the property accessible for inspection?	radio	enum	yes, no, na	Defaults to na
utilitiesDisruption	Details and duration of disruption(s)	textarea	clob
electricityOnsite	Electricity functional?	radio	enum	yes, no, na
gasOnsite	Gas available?	radio	enum	yes, no, na
telephoneOnsite	Telephone functional?	radio	enum	yes, no, na
waterOnsite	Water available?	radio	enum	yes, no, na
isFloodDamagePresent	Is there extensive flood damage?	radio	enum	yes, no, na
floodAffectedItems	List items and areas affected	textarea	clob		Only available if ‘isFloodDamagePresent:yes’
isOutbuildingsDamaged	Have the outbuildings been damaged?	radio	enum	yes, no, na
isDwellingDamaged	Has the dwelling been damaged?	radio	enum	yes, no, na
isPotentialHazardsPresent	Are there potential hazards onsite?	radio	enum	yes, no, na	For example: hazardous chemicals, Gas cylinders, swimming pool
treatedPine	Treated pine	radio	enum	yes, no, na	Only available if ‘isPotentialHazardsPresent:yes’
treatedPineComments	Additional Comments (Treated Pine)	textarea	clob		Only available if ‘treatedPine:yes’
roofCladding	Roof Cladding	radio	enum	yes, no, na	Only available if ‘isPotentialHazardsPresent:yes’
roofCladdingComments	Additional Comments (Roof Cladding)	textarea	clob		Only available if ‘roofCladding:yes’
chimney	Chimney	radio	enum	yes, no, na	Only available if ‘isPotentialHazardsPresent:yes’
chimneyComments	Additional Comments (Chimney)	textarea	clob		Only available if ‘chimney:yes’
frame	Frame	radio	enum	yes, no, na	Only available if ‘isPotentialHazardsPresent:yes’
frameComments	Additional Comments (Frame)	textarea	clob		Only available if ‘frame:yes’
wall	Wall	radio	enum	yes, no, na	Only available if ‘isPotentialHazardsPresent:yes’
wallComments	Additional Comments (Wall)	textarea	clob		Only available if ‘wall:yes’
waterTank	Water Tank	radio	enum	yes, no, na	Only available if ‘isPotentialHazardsPresent:yes’
waterTankComments	Additional Comments (Water Tank)	textarea	clob		Only available if ‘waterTank:yes’
gasCylinders	Gas Cylinders	radio	enum	yes, no, na	Only available if ‘isPotentialHazardsPresent:yes’
gasCylindersComments	Additional Comments (Gas Cylinders)	textarea	clob		Only available if ‘gasCylinders:yes’
isAsbestosPresent	Asbestos	radio	enum	yes, no, na	Only available if ‘isPotentialHazardsPresent:yes’
asbestosComments	Additional Comments (Asbestos)	textarea	clob		Only available if ‘isAsbestosPresent:yes’
overhangingTrees	Overhanging Trees	radio	enum	yes, no, na	Only available if ‘isPotentialHazardsPresent:yes’
overhangingTreesComments	Additional Comments (Overhanging Trees)	textarea	clob		Only available if ‘overhangingTrees:yes’
swimmingPool	Swimming Pool	radio	enum	yes, no, na	Only available if ‘isPotentialHazardsPresent:yes’
swimmingPoolComments	Additional Comments (Swimming Pool)	textarea	clob		Only available if ‘swimmingPool:yes’
hazardousChemicals	Hazardous Chemicals	radio	enum	yes, no, na	Only available if ‘isPotentialHazardsPresent:yes’
hazardousChemicalsComments	Additional Comments (Hazardous Chemicals)	textarea	clob		Only available if ‘hazardousChemicals:yes’
otherRisks	Other Structural Issues	radio	enum	yes, no, na	Only available if ‘isPotentialHazardsPresent:yes’
otherRisksComments	Additional Comments (Other Structural Issues)	textarea	clob		Only available if ‘otherRisks:yes’
isAdditionalSafetyProblemsPresent	Are there any additional health or sanitation problems?	textarea	clob
toiletPresent	Is there an operational toilet onsite?	radio	enum	yes, no, na
sewerOperational	Is the sewer operational?	radio	enum	yes, no, na
septicSystemOperational	Is the septic system operational?	radio	enum	yes, no, na
septicSystemDetails	Septic system details	text	string(255)		Only available if ‘septicSystemOperational:no’
septicSystemRepairsRequired	What is required for the septic system to function?	radio	enum	electricity, pumpReplacement, irrigationMaintenance, treatmentPlantService, reconstructionsNewInstall, other	Only available if ‘septicSystemOperational:no’
isSepticAndEffluentLinesOperational	Are the septic and effluent lines operational?	radio	enum	yes, no, na
typeOfWastewaterIrrigationInUse	What type of waste water system and irrigation is used?	radio	enum	primary, secondary, splitSystem, ags, irrigation, offsite, trenches, subsurface, other
isPotableWaterSupplyPresent	Is there an operational potable water supply to the property?	radio	enum	yes, no, na
mainPotableWaterSource	Main potable water source	radio	enum	mains, tank, bore, surface, other	Only available if ‘isPotableWaterSupplyPresent:yes’
otherPotableWaterSource	Specify ‘other’ potable water source	text	string(255)		Only available if ‘mainPotableWaterSource:other’
isWaterTestingRequired	Is water testing required?	radio	enum	yes, no, na
isTankOrSurfaceWaterUsedForIrrigation	Are tank or surface waters used for stock or crop irrigation?	radio	enum	yes, no, na
cleanupDeadAnimals	Is there a requirement for removal of dead stock/domestic animals/wildlife?	radio	enum	yes, no, na
cleanupPutrescibleMaterials	Is there a requirement for removal of putrescible materials?	radio	enum	yes, no, na
cleanupRefridgeratedFood	Is there a requirement for removal of food from refridgerators/freezers?	radio	enum	yes, no, na
isTempAccommodationRequired	Is temporary onsite accommodation required?	radio	enum	yes, no, na
caravanAlreadyOnsite	Is there a caravan already onsite?	radio	enum	yes, no, na	Only available if ‘isTempAccommodationRequired:yes’
caravanPowerAvailable	Power connected?	radio	enum	yes, no	Only available if ‘caravanAlreadyOnsite:yes’
caravanToiletAvailable	Toilet operational?	radio	enum	yes, no	Only available if ‘caravanAlreadyOnsite:yes’
suitableAreaForCaravan	Is there a suitable area for a caravan?	radio	enum	yes, no, na	Only available if ‘caravanAlreadyOnsite:no’
clearingRequiredForCaravan	Clearing required for caravan?	radio	enum	yes, no, na	Only available if ‘suitableAreaForCaravan:yes’
clearingSizeForCaravan	Approximate clearing quantity (square metres)	number	integer		Only available if ‘clearingRequiredForCaravan:yes’
sanitaryContractorRequired	Sanitary contractor required?	radio	enum	yes, no, na
additionalComments		rte	clob
media	Photos and Videos	media
fieldOfficer	Field Officer	assignment			Single assignment to Users
activity		auditLog

Non-schema fields

Field ID	Label	Form Type	Data Type	Values	Notes
hasAsset	Location	asset			Supports Property and Parcel; MDA94 projection used for geospatial assets
hasDueDate	Next Action Due	duedate
hasEvent	Event	event
hasMap	Location	geo			Uses MDA94 projection
hasStatus	Status	status
hasTags	Tags	tags

Workflow

Workflow ID	Label	Value	Next States	Initial State
INSPECT	Inspection Required	2	INSPECT, COMPLETE	✓
COMPLETE	Inspection Completed	3	INSPECT, COMPLETE
DUPLICATE	Duplicate	–200	DUPLICATE
MERGED	Merged	–100	MERGED

Recovery Livestock

recoveryLivestock: Livestock register

An affected animal at a property (part of a Community Recovery record)

Default schema

Field ID	Label	Form Type	Data Type	Values	Notes
category	Category	select	string(255)		Required
livestockOther	‘Other’ type	text	string(255)		Only available if ‘category:other’
priorCount	Prior	number	integer
deadCount	Dead	number	integer
missingCount	Missing	number	integer
assessmentCount	Require Assessment	number	integer
activity		auditLog

Workflow

Workflow ID	Label	Value	Next States	Initial State
NEW	New	1	NEW, OPEN	✓
OPEN	Open	2	OPEN, REVIEW, NEW
REVIEW	Under Review	3	NEW, CLOSED
CLOSED	Closed	–2	CLOSED, OPEN
DUPLICATE	Duplicate	–200	DUPLICATE

Recovery Agriculture

recoveryAgriculture: Agriculture register

Part of a Community Recovery record, this tracks damage to agriculture

Default schema

Field ID	Label	Form Type	Data Type	Values	Notes
agricultureType	Agriculture type	select	string(255)		Required
otherType	For ‘Other’ types, specify type	text	string(255)		Only available if ‘agricultureType:other’
quantity	Damaged area in hectares	text	string(255)		Defaults to 0
agricultureDamage	Damage Level	select	enum	unknown, 10, 20, 25, 30, 40, 50, 60, 70, 75, 80, 90, 100	Required
additionalInfo	Description	textarea	clob
value	Approximate damage value	number	integer		Provide an estimate of the damage value as a whole number
photos	Photo(s) of damage	media

Non-schema fields

Field ID	Label	Form Type	Data Type	Values	Notes
hasAsset	Address	asset			Supports Property and Parcel; MDA94 projection used for geospatial assets
hasEvent		event
hasMap	Precise Geographical Location	geo			Uses MDA94 projection
hasStatus		status
hasTags	Tags	tags

Workflow

Workflow ID	Label	Value	Next States	Initial State
DAMAGED	Damaged	2	DAMAGED, INPROGRESS, CLOSED	✓
INPROGRESS	In Progress	3	DAMAGED, INPROGRESS, CLOSED
CLOSED	Recovered	–2	CLOSED, INPROGRESS, DAMAGED
DUPLICATE	Duplicate	–200	DUPLICATE

Recovery Task

recoveryTask: Service Required register

Part of a Community Recovery and Infrastructure records, this tracks immediate services to be provided

_core schema

Field ID	Label	Form Type	Data Type	Values	Notes
category	Category	select	string(255)		Required
grantType	Grant Type	text	string(255)		Only available if ‘category:grant’; use consistent naming of grants to aid in reporting
grantValue	Grant Value ($)	number	integer		Only available if ‘category:grant’; if known, enter the grant amount
details	Details	rte	clob		Required
priority	Priority	select	enum	1, 2, 3, 4
reference	Reference	text	string(255)		Enter invoice number or any other reference numbers here
assignee	Assigned Service Provider	assignment			Single assignment to Resources
costEstimate	Cost Estimate ($)	text	string(255)		Enter a cost estimate
activity		auditLog

Case schema

Field ID	Label	Form Type	Data Type	Values	Notes
category	Category	select	string(255)		Required
grantType	Grant Type	text	string(255)		Only available if ‘category:grant’; use consistent naming of grants to aid in reporting
grantValue	Grant Value ($)	number	integer		Only available if ‘category:grant’; if known, enter the grant amount
details	Details	rte	clob		Required
priority	Priority	select	enum	1, 2, 3, 4
reference	Reference	text	string(255)		Enter invoice number or any other reference numbers here
assignee	Assigned Service Provider	assignment			Single assignment to Resources
costEstimate	Cost Estimate ($)	text	string(255)		Enter a cost estimate
activity		auditLog

Infrastructure schema

Field ID	Label	Form Type	Data Type	Values	Notes
category	Category	select	string(255)		Required
grantType	Grant Type	text	string(255)		Only available if ‘category:grant’; use consistent naming of grants to aid in reporting
grantValue	Grant Value ($)	number	integer		Only available if ‘category:grant’; if known, enter the grant amount
details	Details	rte	clob		Required
priority	Priority	select	enum	1, 2, 3, 4
reference	Reference	text	string(255)		Enter invoice number or any other reference numbers here
assignee	Assigned Service Provider	assignment			Single assignment to Resources
costEstimate	Cost Estimate ($)	text	string(255)		Enter a cost estimate
activity		auditLog

Non-schema fields

Field ID	Label	Form Type	Data Type	Values	Notes
hasAsset	Address	asset			Supports Property and Parcel; MDA94 projection used for geospatial assets
hasDueDate	Due	duedate
hasEvent	Event	event
hasMap	Precise Geographical Location	geo			Uses MDA94 projection
hasStatus	Provisioning Status	status

Workflow

Workflow ID	Label	Value	Next States	Initial State
REQUESTED	Requested	1	REQUESTED, INPROGRESS, PROVIDED, NOTREQUIRED	✓
INPROGRESS	In Progress	2	INPROGRESS, PROVIDED, REQUESTED, NOTREQUIRED
PROVIDED	Provided	–2	PROVIDED, REQUESTED, INPROGRESS
NOTREQUIRED	Not Required	–3	NOTREQUIRED, INPROGRESS, REQUESTED

On this page

Overview

Accessing the Module

Adding a new recovery case

Step one: Create a new case

Step two: if known, add the contacts

If you do not know any contacts

If you know the contacts

Adding additional contacts

Nominating the applicant's consent to share data

Step three: if relevant, add an affected property

If there is no affected property

If there is an affected property

Step four: entering any property damage

Specify whether there is any damage

Enter insurance details

Enter affected private assets

Enter details on any impacted agriculture

Enter details on any affected livestock

Step five: Specify any follow-up services and tasks required for this case

Step 6: Save the form

Performing Environmental Health Assessments

Recovery data from Relief registrations

Recovery data from assessments

Recovery Workflow

Recovery Case

Recovery Needs & Tasks

Entering Case Notes

Merging Cases

How to merge

General outcomes when merging

General Rules for merging fields and sub-records

Rules per field

Merge process prior to Crisisworks 4.28

Recovery Reports

Recovery File & Image attachments

Creating positions with granular security policies

Recovery Case

Recovery Inspection

Recovery Needs & Tasks

Recovery Infrastructure

Technical Specifications

Recovery Case

Recovery Contact

Recovery Private Asset

Recovery Environmental Health Assessment

Recovery Livestock

Recovery Agriculture

Recovery Task

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