OFFICIAL

GERF Integration into Gippsland Council's Crisisworks Sites

Owned by Joanne Hocking
Oct 25, 2022
3 min read

Overview

The Gippsland Emergency Relief Fund distributes relief funding to Gippsland residents after emergencies. They collaborate closely with local government on impact data. 

How this works

Participating Gippsland councils use the Recovery Case and Recovery Task features in Crisisworks to provide a way to record the immediate needs. A new Recovery Task category, called “GERF Payment” is available to councils when they wish to refer eligible residents to GERF to be considered for a relief payment. The Recovery Task must have the correct category set, have a status of Referred and be approved by the MRM. When these criteria are meet, the relevant Case data is sent to the GERF system creating a new Payment Application.

 

 

Once the application is raised in GERF’s Crisisworks instance, GERF will run through the following assessment workflow and payment process to issue relief payments to eligible residents.

 

At each step in the workflow process, the application status, record if any payment amount is sent back to the Council and the appropriate Recovery Task update accordingly.

Players

Tip: Write the names of the people in this team here to personalise it before distributing this playbook.

Role

Organisation

Description

People

Role

Organisation

Description

People

Recovery Officer (RO)

Council

Council Recovery Officer, can create GERF-Payment Recovery Tasks, but can not approve and trigger the integration into GERF.

 

Municipal Recovery Manager (MRM)

Council

The Municipal Recovery Manager provides overall management of the recovery, and will be a point of leadership in the event. The have the authority and ability to approve a payment request and trigger the creation of an application in GERF.

 

Executing the play

This playbook has a number of plays that work together to provide an effective outcomes for residents requiring assistance.

[MRM] Approve the council’s GERF-Payment Recovery Task

This step is actioned via the Council Crisisworks site.

Process Overview

  1. The council Recovery Officer (RO) creates a Recovery Case in their Crisisworks instance for a residence which include a Recovery Task with the category GERF-Payment.

    1. Add a Case for the resident (or use an existing one if it exists)

    2. Add a new task under the Needs & Tasks section of the case

    3. Set the Category field to GERF-Payment

    4. Choose the appropriate GERF Payment Type. Note - for some payment types set by GERF, councils can request the payment value. If the Requested Payment Value field appears then enter a custom amount for payment.

    5. Set optional fields, such as the Bank Account details, fields. These can be updated at a later stage.

  2. The council Municipal Recovery Manager (MRM) reviews all GERF-Payment tasks and ensures that it meets the GERF eligibility criteria.

  3. If eligibility criteria meet, the MRM

    1. Checks the Approved by MRM option.

    2. Ensures the status is set to Referred.

    3. Saves the changes.

  4. On save, the Crisisworks to GERF integration process is triggered and a job to create a new Payment Application in the GERF system is set up and dispatched.