This section describes how to access and sign into Crisisworks.

On this page

Accessing Crisisworks

Your organisation will have it's own unique web address to access Crisisworks. It is generally in the format of:

http://yourorganisation.crisisworks.com

where "yourorganisation" is the name of your organisation. There is no "www" at the start of the web address.

Supported web browsers

Crisisworks can be accessed via most Internet and web enabled devices including:

• Desktop computers
• Laptops (notebooks) and netbooks
• Tablet computers, and;
• Smart phones

Crisisworks supports all supported browsers from Microsoft, Firefox, Apple and Google. This includes Microsoft Internet Explorer 11 or greater, or any fully updated version of Safari, Chrome or Firefox.  This list is updated as technology evolves, and you can read more on our Web Browser Compatibility page.

Using mobile devices

Crisisworks can be used via the mobile web browser on the device, however you should also consider downloading the native iOS app for Apple iPhone and iPad, the native Android app from the Google Play store, or the Microsoft Windows 10 app from the Microsoft Store.  Follow the links or type "crisisworks" into those app stores to find the app.

Signing in

To sign into Crisisworks you will need to be an active user in the system.

Accounts are activated by a coordinator or administrator, and an automatic invitation is sent to you via email. New users should contact their administrators to setup a user account for them.

Step by Step

1. Type in your Email & Password into the boxes on the left and click the Login button.
2. Scroll down and click on the I agree button to accept the Terms & Conditions
3. Select one or more of your positions to go on duty, and click Go On Duty.
4. You are now logged in.

Selecting positions and going on duty 

Crisisworks integrates duty management as part of the login process. The available positions that are listed are based on the open events in Crisisworks and what positions these events have.

You can only go on-duty for your positions that are part of any open events. Based on your user's profile settings and the open events at the time, you can go on duty for multiple positions within the one event, as well as across multiple events. If no events are active with your positions, you can still log into Crisisworks but your functionality will be limited.

Default event selection after logging in

Crisisworks supports multiple, simultaneous events. If, when you log in, you decide to go on duty across multiple events, you will default to viewing "All Participating Events". If on the other hand, you select positions in only one event, that event will be selected as the current event. You can change this after logging in if this is not suitable.

Recovering your password

If you have lost or do not know your password, you can reset it using the following steps.

Step By Step

1. Click on the Forgot your password link underneath the Log In heading.
2. Enter your email address and click on the Reset Password button. 
3. Without closing your browser, check your email for a reset code, and enter it into the Reset Code field and click Reset Password.
4. Now enter a new password

Once your password has been updated successfully you will see a confirmation message, and you can login with your email and your new password.

Notes

• The email sent by the system contains a reset code, not a password.
• If you don't receive an email, you may not have an account on the system that uses that email address.
• If you have multiple accounts that share the same email address, then the email will list each account with a separate reset code. Be sure to use the correct reset code for the account you are trying to reset. 
• Passwords need to be at least 8 characters long, with a mix of upper & lowercase letters and numbers.

Signing Out

It is a good idea to Sign Out of Crisisworks once you have finished working with it for security reasons. 

Closing your Crisisworks browser tab or window does not automatically log you out of Crisisworks.

Step by Step

1. Pull down the far right menu which displays your name.
2. Choose the Sign-Out option at the bottom of the menu