Every user has a user account which details your information and preferences.
Accounts are created by Crisisworks Administrators, and an automatic invitation is sent to the new user via email. New users should contact their Administrators to set up a user account for them.
Each user has their own User Profile in Crisisworks. Your User Profile contains general information about you as well as your Crisisworks Positions, current duties and the organisation you work for. Your profile also contains your alert preferences.
You can access your user profile by clicking on your name in the top right corner or choosing the User Profile option from the menu under your name.
Your user profile is broken up into the following sections.
Change your profile and press Save when finished editing.
General
Contains contact information for your account.
First Name and Last Name fields should contain your real name.
Organisation field can only be changed by administrators.
The Job Title field is your regular position within your Organisation.
Primary Phone, Secondary Phone fields contains your contact phone numbers. You can choose which one to use for communications (see Communications Preferences).
Primary Email, and Secondary Email fields contains your contact email address, and are used for delivering notifications.You can choose which one to use for communications (see Communications Preferences).
Main Location your address via an address look up
Additional Address Information displays when the Main Location field is populated and allows you to added additional information about your location.
Manually Enter Main Location tick when you can not find your location using the address lookup. Main Location field will then allow manual entry of your location.
Details used to enter extended information. This data will be accessible to all who have access to Contact records.
User Account
Used to enable/manage the contact's system access
Active ticked when you have an active system account. Can only be changed by administrators.
Positions field shows the areas of access you have. When logging in you are able go on duty in these positions. Can only be changed by administrators.
Sign in Email email used to sign in. By default, this is populated using the data from the Primary Email field.
Copy from Primary Email Field, untick to use an alternative email to the Primary Email.
Tags can be used to manage user accounts. Can only be managed by administrators.
Select On Call if you are available to go on duty for new events. You may receive notifications if a coordinator needs to create a new event.
Communication Preferences
The SMS Communications field allows you to select which phone number (Primary Phone or Secondary Phone) to use for SMS communications (mobile phones only).
The Email Communications field allows you to select which email (Primary Email orSecondary Email) to use for SMS communications.
Select Receive communications by SMS if you want to receive SMS to the mobile set in the SMS Communications field. It must be ticked to receive official event communications along with automated emails to keep you up to date with your assigned work.
Select Receive communications by email if you want to receive alerts via Email to the email set in the Email Communications field. It must be ticked to receive official event communications from coordinators along with automated emails to keep you up to date with your assigned work.
Email Subscriptions
Tick News & Major Updates to receive our low volume email newsletter containing news, new features and improvements.
Tick Software Updates & System Maintenance to receive an email whenever we perform system maintenance and software upgrades, including minor updates where no outage is expected. This could be weekly in a busy period.
Tick System Outages to receive an email alert only for planned or unplanned outages.
Advanced
The Avatar is used as an icon throughout the system.
Your Signature which can be used when generating customer letters using the letter templating system. For example Fire Prevention Notice letter sent out to ratepayers.
Signature Text can be used in combination with the Signature field when generating customer letters.
User ID system information. This can not be changed.
External ID Can only be seen and managed by administrators, it is used for updating data from another data source
External Source Can only be seen and managed by administrators.
Last updated system information. Can only be seen by administrators.
Last online system information. Can only be seen by administrators.
Changing your password
Your password is stored against your user profile and is used to login to Crisisworks via the web and mobile devices.
You can change your password by selecting the "Change My Password" option from the menu under your name.
Step by step
Select Change My Password by clicking your name at the top-right of the website.
Now you can change your password
First, enter your existing password
Next, enter your new password
Third, re-enter your new password again to verify they match
Press the Update button to make the change
Note - passwords need to be at least 8 characters long, contain at least one uppercase letter, one lowercase letter and one number.
If you cannot log in, you can reset your password by following the instructions under Signing In.
Viewing your current permissions
It can be useful to view what your current Permissions are in the Current Event which determines what you can see and do in Crisisworks. Your permissions are based on your Positions within an Event.
Step By Step Instructions
Login to Crisisworks
Click on your name in the top right menu to view your profile and click the View Effective Permissions option.
A table of permissions for each register within the Current Event will be displayed and what you have access to do and see within that register. All Crisisworks functionality is also displayed along with you authority to perform these tasks.
Security is based on your current on-duty positions.
If you think you should be able to perform tasks that you are unable to do, first ensure that you have gone on duty for the position that grants the required functionality.
Speak to your Coordinator or Administrator about updating your competencies if you cannot go on duty for the desired position, or if the position is not present in the event you are trying to go on duty for.
