OFFICIAL

Supported Web Browsers and Devices

By Former user (Deleted)
3 min

Introduction

Datalink maintains its software to meet compatibility with modern standards and the latest versions of web browsers as they are released. Unfortunately this means we need to remove support for older browsers from time to time where they don't meet these newer standards.

Web Browser Support Policy

Our browser support policy ensures that you can use our products on popular operating systems up to two major versions old.

For these supported operating systems, you can use either:

  • The latest patch level of the web browser included on a supported version of either Windows 10 or greater, or Macintosh 14 of greater operating system, or

  • The latest version of Google Chrome or Firefox installed with automatic updates enabled installed onto any operating system supported by the software.

Currently recommended browsers

At the time of writing, recommended browsers include:

About Microsoft Internet Explorer

Microsoft no longer supports Internet Explorer on its supported desktop operating systems, however you may have the misfortune of running older versions of Internet Explorer.

If you are still using one of these older unsupported browsers, then let your IT department know that Datalink cannot support your browser, and that your browser is unsupported by Microsoft and probably insecure. Microsoft offers tools for IT departments still running older browsers for compatibility reasons to migrate to newer, supported browsers.

Datalink's browser support includes supported and current versions of all popular web browsers:

  • Microsoft Edge

  • Google Chrome

  • Apple Safari

Internet Explorer is no longer supported. If you have a choice of which browser to use on your computer, then we currently recommend using Google Chrome.

Device Support Policy

Our devices support target includes the current OS, along with its two previous major supported versions. This policy covers Android, iOS and Windows.

For whichever major version used, it must remain patched to the latest vendor offering for that edition, and it must remain supported and maintained by that vendor

At the time of writing, Android is at version 13 so we support back to Android 11. iOS was at version 17, so we support 15, 16 and 17. Windows is at 11, so we support Windows 7, 10 and 11.

As a special note for Windows users, we do not currently offer a windows native version of our app, however the web-based product is currently known to work on Windows tablets including the Surface Pro.

Extended Support Options for Enterprise Customers

Datalink may also offer extended support from time to time. This may be additionally charged based on the effort involved in maintaining that support.

Using an unsupported browser or device

If your browser is not listed but provides modern standards compliance, then it has a good chance of working, because all Datalink software is built using open standards, but we cannot guarantee this as we only test to on some browsers.

If you have an older browser (including Internet Explorer) and want to try and see what happens, then you can log in anyway.

When using an unsupported browser, please understand and accept the risks of the system not working as expected, and the lack of support if anything goes wrong.

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