Datalink maintains its software to meet compatibility with modern standards and the latest versions of web browsers as they are released. Unfortunately this means we need to remove support for older browsers from time to time where they don't meet these newer standards.
Web Browser Support Policy
Our browser support policy ensures that you can use our products on popular operating systems up to two major versions old.
For these supported operating systems, you can use either:
- The latest patch level of the web browser included on a supported version of either Windows 7, 8.1 or 10, or Macintosh 10.10 or 10.11 operating system, or
- The latest version of Google Chrome or Firefox installed with automatic updates enabled installed onto any operating system supported by the software.
Currently recommended browsers
At the time of writing, recommended browsers include:
About Microsoft Internet Explorer
Microsoft itself no longer supports Internet Explorer versions less than 11 on its supported desktop operating systems, however you may have the misfortune of running older versions of Internet Explorer such as 8, 9, or 10. If you are still using one of these older unsupported browsers, then let your IT department know that Datalink cannot support your computer, the version of browser you are using is unsupported by Microsoft and probably insecure, and Microsoft offers tools for IT departments still running older browsers for compatibility reasons to migrate to newer, supported browsers.
Datalink's browser support is in line with Microsoft's own minimum browser support matrix for desktop operating systems (as at January 12, 2016):
- Windows 7 SP1: Internet Explorer 11
- Windows 8.1: Internet Explorer 11
- Windows 10: Microsoft Edge
Even if you are using a supported and patched version of Internet Explorer, if you have a choice of which browser to use on your computer, then we currently recommend using Google Chrome.
Device Support Policy
Our devices support target includes the current OS, along with its two previous major versions. This policy covers Android, iOS and Windows.
For whichever major version used, it must remain patched to the latest vendor offering for that edition — e.g. if on Android 6, it must be patched to Android 6.0.1.
At the time of writing, Android was at version 7 so we supported 7, 6 and 5. iOS was at version 10, so we support 10, 9 and 8. Windows is at 10, so we support 10, 8.1 and 7.
As a special note for Windows users, our native app supports only Windows 10 and greater, because Windows Surface Pro had only matured as at that OS version. However, our web-based product is currently known to work on older Windows tablets including Windows RT, however it is unsupported and not recommended, especially for field work.
Extended Support Options for Enterprise Customers
Datalink may also offer extended support from time to time. This may be additionally charged based on the effort involved in maintaining that support.
Using an unsupported browser or device
If your browser is not listed but provides modern standards compliance, then it has a good chance of working, because all Datalink software is built using open standards. If you have an older browser (including Internet Explorer less than version 11) and want to try and see what happens, then you can log in anyway.
When using an unsupported browser, please understand and accept the risks of the system not working as expected, and the lack of support if anything goes wrong.