Contents

Overview

MAV customers have access to the EMV Recovery Portal integration to automate the calculation and submission of recovery data into the portal. This is now also known as the EM-Impact portal now.

The data used for the submission to the EMV Recovery Portal data comes from the Recovery Cases' Affected Private Assets and the Infrastructure assessments. The logic used for each metric can be viewed in the Metric Specifications section below.

NOTE: The EM IMPACT report will exclude cases and infrastructure assessments that are Resolved or Closed. Please set the status to "No Action Required"

Submission Process

To submit metrics to the EMV Recovery Portal, follow this process.

NOTE: The only default Victorian Council Positions to have access to these reports are the MRM and Deputy MRM. If you do not either position, you will not see the reports in the new report folder EMV Recovery Portal

If needed your Crisisworks user administrator can edit your position to add the additional security policy called "Access to EMV Recovery Portal Reporting."

Step 1: Prepare your event

When EMV request data to be provided, EMV will inform you of their event code that you must enter into your own Crisisworks event record. You only need to do this once, this same code will be used every time your submit recovery over a long period of time. This code is needed before your run your report and is needed for the data to be received by EMV in a timely manner. 

1. Click the event name from the Event Selector or select View Event from the Event Selector drop down list
2. Click Edit
3. Enter the EMV event name into the Code field, and press Save. (the EM Impact event code is supplied to you by ERV)
   The code may be something like: Dec/Jan 2024 floods and storms    or   February 2024 storms and fires
   

Step 2: Review your private asset data

The private asset data is supplied for a number of metrics, and a report exists to help you understand what will be included and excluded from the metrics. The private asset data is entered from within the case records which has many choices such as caravans, fences, pumps, water tanks etc 

1. Click Overview, then click Reports to enter the reports system
2. Navigate to the EMV Recovery Portal category
3. Select the EMV Recovery Portal: Private Asset Detail report
   
4. Be sure the correct Event is specified 
5. If you are involved in a cluster, be sure to include the correct Region.
6. Configure the columns you wish to expose and click Run

When running this report, you can configure it to show or hide various columns, and group by various columns. On first run, it may be useful to run the entire report grouped by Property Type to get an overview of the data you have along with what will be included.

Look for numbers that are excluded from a metric that appears to contain valid metrics. Some examples:

• It is possible for Recovery Case records to not have a Property Type field set, and this will cause it to be excluded from some results.
• The EMV submission process does not currently support customised Property Types, Damage Levels or Private Asset Types, so if these have been customised within Crisisworks then check that important data is not assigned to those types. If a new category needs to be added to the EMV report, contact Crisisworks support to modify the report,

You can enable the optional "Cases" column to get a hyperlink to a Recovery Case report for each line item, which will allow you to identify the individual case data comprising it.

Step 3: Review Infrastructure Assessments report

The other detail report to run when reviewing your data prior to submission is the Recovery Infrastructure Assessments report

1. Click Overview, then click Reports to enter the reports system
2. Navigate to the Recovery Reports category
3. Select the Recovery Reports: Recovery Infrastructure Assessments report
4. Be sure the correct Event is specified 
5. If you are involved in a cluster, be sure to include the correct Region.
6. Configure the columns you wish to expose and click Run

When running this report, you can configure it to show or hide various columns, and group by various columns. On first run, it may be useful to run the entire report grouped by Infrastructure Type to get an overview of the data you have along with what will be included.

Step 4: Run a summary report

Run the summary report to generate the statistics for EMV.

1. Click Overview, then click Reports to enter the reports system
2. Navigate to the EMV Recovery Portal category
3. Select the EMV Impact Portal: Summary 2021 report
4. Be sure that the correct Event is selected
5. If you are involved in a cluster, be sure to include the correct Region.
6. Configure the metrics you wish to expose and click Run

When the report finishes, you can review the numbers for accuracy.

The logic used for each metric can be viewed in the Metric Specifications section below

Step 5: Submit to EMV

To submit the report to EMV:

1. Click Share from the bottom of the EMV Recovery Portal: Summary report
2. Select EMV Recovery Portal from the list of share targets
3. For the Summary field, enter a summary note that will apply for all metrics in the report
4. Specify additional metadata as appropriate for the submission
5. Click Submit to submit the data

After submission, Crisisworks will prepare and send the data to EMV, and you will be notified by email and via an audit log entry when the integration completes, see the next section for examples

Troubleshooting

Feedback on success or failure

After each submission, Crisisworks records a receipt message from EMV's Recovery Portal within Crisisworks. and notifies the submitter via the audit log and via email (if the user's profile is configured to receive email). If an error occurred, an error message will be included in the email and audit log message.

The following shows examples of a successful notification message. If a failure occurred, the audit message will indicate a failure, and the email message will contain details of the failure.

Audit message example	Email message example

Error messages

Most of the errors you are likely to encounter are from EMV's Recovery Portal, and below are the common responses and the steps you can take to correct them.

If you encounter other error messages, then contact Datalink's service desk for assistance. 

Metric Specifications

The following metrics are available to be submitted.

To find these records in the data-grids you can use the CQL search queries within the private assets data grid.

Data Dictionary

The following terms are used in this integration.

General terms

Built-in Lookup Classifications

The following built-in lookups in Crisisworks are mapped to EMV.

Damage Level

Property Type

Private Asset Type

Metadata

Report metadata contain fields for accuracy and credibility, which have been adopted from the AIDR Manual 14 on Post Disaster Survey and Assessment.