Info |
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Advice current as of Crisisworks 4.31.78 |
Overview
Councils can use the Crisisworks Recovery module to assist with their obligations under their Community Connector role. Crisisworks supports DHHS’ “CASI” reporting requirements by making use of some key fields, lookups, usage conventions and search queries and reports.
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Row | Question | Notes |
2 | Number of help seekers (ring central hotline) referred to the Community Connector(Council) by the Community Support Phone line this fortnight | See note above Re Referral Source & Referral Date Option A: Report - Recovery Affected Contacts
Option B: copy/paste the CQL below into search field of the Needs and Tasks Datagrid
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3 | Number of help seekers who entered the Community Connector function from within the LGA this fortnight | See note above Re Referral Source & Referral Date Option A: Report - Recovery Affected Contacts
Option B: copy/paste the CQL below into search field of the Needs and Tasks Datagrid
You will need to select the items returned and click the Export to Report button. Choose the “Needs and Tasks with detailed Case data” option.
This displays all tasks with cases referred within the last 14 days where the referral source is self-referred (if that is what council referred is) |
4 | Number of help seekers referred to the Community Connector function in the last fortnight who were offered supports | See note above Re Referral Source & Referral Date Option A: Report - Recovery Needs and Tasks with Case Data This will only show Cases that have a Needs and Task record associated with it. Note: if more than one Needs and Task is created for a case it will display a record for each Needs and Task. You will need to look at the Case ID to determine this by seeing if it shows up more than once. Only count the Primary Contact Count for each Case ID.
Option B: copy/paste theCQL below into search field from the Needs & Tasks Datagrid.
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5 | Number of help seekers who accepted supports | See note above Re Referral Source & Referral Date Option A: Report - Recovery Needs and Tasks with Case Data
Option B: copy/paste theCQL below into search field from the Needs & Tasks Datagrid
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6 | Number of help seekers who have had their final check-in with the Community Connector this fortnight | See note above Re Referral Source & Referral Date Option A: Report - Recovery Affected Contacts
Option B: copy/paste theCQL below into search field from the Persons Datagrid This will show all Primary Contacts and related Contacts. If you want to show only Primary Contacts then just use: |
Supports |
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8 | Number of help seekers who were connected to practical support this fortnight eg. help to collect shopping, mobile devices loaned | See note above Re Referral Source & Referral Date Option A: Report Recovery Needs and Tasks with Case Data. -
Option B: copy/paste theCQL below into search field from the Needs & Tasks Datagrid
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9 | Number of help seekers who were connected to emotional support this fortnight eg. wellbeing check-ins | See note above Re Referral Source & Referral Date Option A: Report Recovery Needs and Tasks with Case Data -
Option B: copy/paste the CQL below into search field from the Needs & Tasks Datagrid
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10 | Number of help seekers who were connected to social activities this fortnight eg. book clubs, fitness groups | See note above Re Referral Source & Referral Date Note - a new category called Social Activities has been added for this metric. Option A: Report Recovery Needs and Tasks with Case Data -
Option B: copy/paste the CQL below into search field from the Needs & Tasks Datagrid
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11 | Number of help seekers connected to formal supports outside the CASI initiative (e.g. food relief) | See note above Re Referral Source & Referral Date Option A: Report Recovery Needs and Tasks with Case Data. -
Option B: copy/paste the CQL below into search field from the Needs & Tasks Datagrid
Note - you can add additional categories to the CQL by adding them inside the square bracket and separated by a comma.
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Timeliness |
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13 | Number of help seekers who received supports within 3 business days of referral to the Community Connector function | Report Recovery Needs and Tasks with Case Data
NOT status:Not-Required |
14 | Number of help seekers who received supports after 3 business days of referral to the Community Connector function | Report Recovery Needs and Tasks with Case Data
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15 | Number of help seekers who did not receive a call back within 1 business day from being referred from the Community Support Phone line
| Report Recovery Needs and Tasks with Case Data
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| Demographics |
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17 | Number of help seekers aged over 65 | Option A: Report Recovery Affected Contacts
Option B: copy/paste theCQL below into search field from the Persons Datagrid age:>65 If wanting to show help seekers just for the past fortnight you can add: See note above Re: Counting all case contacts or Primary contacts |
18 | Number of help seekers born overseas | Option A: Report Recovery Affected Contacts
Option B: copy/paste theCQL below into search field from the Persons Datagrid
If wanting help seekers just for the past fortnight you can add: |
19 | Number of help seekers who speak a language other than English at home Note: The recovery applicant hasLanguage (if a translator is required) which is a different question, ensure that the data entry for COVID is for this intended purpose | Option A: Report Recovery Affected Contacts
Option B: copy/paste theCQL below into search field from the Persons Datagrid
If wanting to show help seekers just for the past fortnight you can add: See note above Re: Counting all case contacts or Primary contacts |
20 | Number of help seekers who identify as having a disability | Option A: Report Recovery Affected Contacts
Option B: copy/paste theCQL below into search field from the Persons Datagrid
If wanting to show help seekers just for the past fortnight you can add: |
21 | Number of help seekers who identify as being of Aboriginal or Torres Strait Islander origin. | Option A: Report Recovery Affected Contacts
Option B: copy/paste theCQL below into search field from the Persons Datagrid
If wanting to show help seekers just for the past fortnight you can add: See note above Re: Counting all case contacts or Primary contacts |