We send regular bi-monthly Newsletters packed with tips and tricks, timely information and an update updates on our Training Program. To opt-in to receive these Newsletters, simply edit your communication and email subscription preferences in your Crisisworks User Profile. More on updating your communication preferences.
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One final update from us for 2023. We all here at Datalink would like to wish you a safe, happy and uneventful festive season! See below for details on our Christmas hours, a new release to help with impact assessment data and some clarification on the VPR advice from our previous newsletter. Holiday period supportThe Datalink office will have reduced support from Monday 25 December and will reopen Monday 8 January 2024. During this time, we will have someone on support during the non-public holidays, however we won’t be taking live calls, so please leave a voice message or email support@crisisworks.com and we will get back to you within one business day for high priority issues, please indicate the level of urgency in your message. Priority support is available for Crisisworks customers via our 24/7 paging service. To access urgent assistance, phone +61 3 9521 4400 or 1300 328 254, press 1 for support and when prompted, press 2 to page the on-duty support technician who will return your call within the hour. Crisisworks Assessments update [new]We just released stage one of our new Assessment Register. This new register will allow you to import initial impact assessment data (eg FRV) into a separate register called Assessments under the Recovery Module rather than importing the data directly into your Recovery Cases. This will be a much cleaner approach and will give you a chance to review& clean the data and select the records that need a Secondary Impact Assessment and then copy them over to create Recovery Cases. This update will only impact you if you experience a large incident - but please always get in touch with us here at Datalink so we can assist with your IIA imports. For more information see the online documentation page Correction…Vulnerable Persons RegisterIn our previous newsletter we talked about how Victoria Police access Crisisworks, we weren’t as clear as we could have been. To clarify, Victoria Police log directly to the VPR which gives them access to view all vulnerable people across the whole of Victoria. Council’s should direct any access requests from Victoria Police to their REMI. If you are asked to provide a list of vulnerable people for police - DON’T, as this is an incomplete picture. Security update affects Mobile usersDue to an increase in security requirements and changes to the cloud services, mobile users may get ‘The server returned an error’ message when they return to their device after 24 hours. To resolve, sign out and sign in again, just enter your council’s Crisisworks site name in the site address, eg darebin, to access http://darebin.crisisworks.com . Contact usIf you or your team need any Crisisworks support or assistance, please contact our Service Desk or, if the matter is urgent, call us on 03 9521 4400 or 1300 DATALINK (1300 328 254). Periodically we send bulk emails to notify Crisisworks users of major updates, planned outages or unplanned outages, we also send this regular newsletter. These mailing lists are generated from users' own individual Crisisworks Profile settings. To change these settings, simply log into Crisisworks and click on your name to edit your User Profile, then scroll down to the Communication Preferences and Email Subscriptions section. You have received this email because you are subscribed to newsletters or are a key Crisisworks user. Opt-out by editing your communication and email subscription preferences in your Crisisworks User Profile, please do not reply to this email unless you wish to contact our Service Desk. For information on how to edit your preferences, go to Email notification: opt-out / opt-in |
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