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For Contact recipients, the Communication Message will comply with their “receive communication preferences” set in their contact record (see below). If a contact has selected to not receive communication by email and they are selected as a recipient to be sent to via email, the contact will not appear in the delivery preview section meaning they will not be sent to for this format. To override their preferences and send to this contact via this format anyway, there is an “Override communication preferences” checkbox that can be ticked which will ignore the contact’s preferences . This override feature should only be used in rare circumstances for emergencies and other important messages.
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You can also choose to present a link in the message for the person to explicitly acknowledge the message. To do this click on the ‘Ask recipients to acknowledge the message’ checkbox. This defaults to not being selected.
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Adding Event Positions as Recipients
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