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When | This varies according to the maintenance.
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Time | Wednesday evening 6:00 p.m. until 10:00 p.m. Melbourne, Australia (convert timezone) |
Impact |
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How to opt in or out of email notifications
Crisisworks Users can opt in and out of the following alerts from their user profile:
Software Upgrades & System Maintenance: provides email notification of any upgrade or system maintenance, whether or not an outage is expected
Outages: provides email notification of planned or unplanned outages
To change your email subscription preferences:
Sign into your Crisisworks site
Expand the user menu at the top right of the screen, and click “Edit Profile”
At the bottom of the profile form, find “Email Subscriptions” and select or de-select the subscriptions you would like
Click “Save”
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Holdback Arrangement
During extreme high pressure events, some customers wish to remain on a previous version rather than be upgraded, in which case they can request to be put onto our holdback arrangement.
Under this arrangement, only critical maintenance is carried out, and major releases are withheld for a short period of time. This is useful if a major version is planned for release at a time when a customer is involved in a high-pressure event.
The holdback arrangement is an exceptional, temporary arrangement that will last only a few days.
Datalink will work with you to seek a better time to upgrade your site out of the normal maintenance windows.
To request your site be placed onto the holdback arrangement, please email our Service Desk.
Email notifications on updates
You can Opt In or Opt Out of email notifications on these updates to keep informed of our update schedule as well as impacts to your service.