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Subject to user preferences, on duty officers will now be notified by email and/or SMS whenever new items are assigned to them (or any of their positions), and they will receive an email from time to time if any of their items are updated by other people or become due.
You can learn more about the featurenotifications from our knowledge base.
We understand the high volume of email everyone receives nowadays, so a lot of work has gone into making sure these emails are low volume, batched and timed to be relevant and useful to each user. Additionally, users can opt out of these emails from their user profile.
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