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• Crisisworks ID: provides a single ID for signing into all your Crisisworks sites, and is SSO-ready for organisations wishing to use their corporate SSO solution. Crisisworks ID supports multi-factor authentication for increased security.

• User Interface: a new, fast and friendly user interface does away with the slow parts of Crisisworks 4, and introduces improvements in nearly every part of the system while retaining familiarity for existing users.

• Faster: the system is much faster in nearly every operation, from signing in, going on duty and everyday use through to running reports, performing mail merges, uploading imports and sending communications.

• Updated forms: forms and workflows have been upgraded to be easier to use and more consistent.

• Working across events: fast event switching and an improved “All Events” mode improves the experience working across multiple events at the same time.

• Fast switching between multiple sites: you can now fast switch between all your Crisisworks sites without signing in multiple times.

• New mobile app supports a better offline experience and more offline record storage

Other improvements and changes

• Public form improvements: public forms are now easier to activate and can support multiple events in the same site with multiple active public forms of the same type.

• A&TSI: improved data collection, with Aboriginal & Torres Strait Islander fields now mandatory in relief and recovery forms

• Communications: comms now supports direct reply to SMS with a number e.g. 1 for available, 2 for not available.

• Positions: Changes to a number of position names and slight changes to access.

Detail for above items

Crisisworks ID

Crisisworks ID is the name of your central sign-in account.

• It is Request Tasks: now you can create multiple tasks and assign resources to manage your Requests

• Simplified resources: Resources now have their own sub-register and have been simplified to make them more flexible and user friendly

• Improved request & information contact search and linking

• Data grid improvements

• Simplified advanced searching

• Bulk actions improvements and more features

• Recovery Case Merge docs: Correspondence

• Merge docs support for Word templates (for simpler merge needs)

• Report Searching added

• Dark mode support

What’s to come and missing features

Here’s a blog post tracking any known problems with Crisisworks 5 and new features to come. We will maintain this page to keep you up to date.

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Improvements in details

Crisisworks ID

Crisisworks ID is the name of your central sign-in account.

• It is based on your work email address. You will need to be able to access your email address to sign in for the first time, and for password resets.

• Your single Crisisworks ID will be able to access multiple sites, based on your Crisisworks ID’s email address matching a user in that site.

• You can strengthen your account protection with multi-factor authentication — both SMS and authenticator apps are supported

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• A one-step full event form creates new events quickly.

• New events can now be created from the mobile app, using a streamlined template-based approach.

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• , using a streamlined template-based approach.

Searching and filtering your data

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• Counters are now called “filters”

• Most Filters no longer show the record count; this makes way for an improved dashboard system to summarise and display your data. Some key filters will have a counter soon

• The search system has been condensed into a single-field search system.

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• All filters are now based upon the search technology known as Crisisworks Query Language (CQL). This is exposed in the search box whenever you click a filter, allowing you to extend, customise and combine filters.

• Searching can be as simple as typing a few words to search upon — this activates the full-text search system.

• More complex searches can be built up by typing in “field:value” combinations, or by using the field selector to help build your searches.

• Advanced searches can perform boolean operations, search within related records, perform geospatial area searches and more, all from the one interface.

Data grid improvements and changes:

• The data grid can be customised, by adding, removing and reordering columns.

• Columns can be grouped

• Rows can bulk-selected by shift-clicking

• The grid can be set to automatically refresh

• Every search can be shared or bookmarked by simply performing a search and then copying the URL in the browser and sending it to your colleagues. This allows for simple and effective saving of common searches right in your browser.

• The “select all” feature in the grid now only selects the visible page. This is a key difference to Crisisworks 4, however bulk actions

Map changes

• Switching to the map now shows it in full screen

• The mapped data is the current filter or search; changing this in the sidebar will update the map.

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• Additional views of your data will be added in addition to grids and maps

  Status
  colour Yellow title Q1-Q2,2025

• We have planned support for a calendar view for rostering your records, a kanban board view for supporting agile workflow practices, and an analytics view to graph and summarise your data.

  Status
  colour Yellow title Q4Q1,2024 2025 - Q2,2025

Bulk actions

The bulk actions system has been overhauled to be more convenient, faster and more powerful.

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• The information register uses a common “source” field that works the same as requests. This is designed to promote the re-use of contacts and avoid duplication.

• An assignment field now allows for a user or position to own the record. This user will be notified when the record reaches an expiry date, for example.

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• the record reaches an expiry date, for example.

Logs

The key difference between information and logs is that logs are private by default, while information is designed to be shared.

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Resources

Key changes:

• The new resources system brings together resources, volunteering and offers.

• Volunteering records can now be added by users (previously they could only be added via the public form)

• The contact details section of the form is now unified with the same style of search + select approach used by resources and information.

• Offers and volunteering share the same, unified category system with resources. This allows for offers and volunteering to be assigned just like resources, and it allows for a richer selection of resource categorisation.

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• The resource system has been simplified

• We have removed an alignment Alignment of a resource to an organisation , and removed has been removed, along with the concept of resource manager users.

• Resources can be stored in either your current event, or into a global event if it is to be re-used.

• Resources are now only used for tracking costs and usage, and separate positions now need to be created for each of your external contractors if they need to be assigned tasksnow need to be created for each of your external contractors if they need to be assigned tasks.

• Resources can no longer be permanently deleted by administrators. Resources no longer needed must now be set to Closed.

• Resources are no longer selectable when creating/editing an event. Instead users can add any global resource can by searching for existing resources.

Contacts

The contacts and users system remains largely unchanged, apart from a refreshed data grid and bulk actions.

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