Agency users represent funded agencies and are responsible for adding and revalidating records for a vulnerable client under their care.
To access the VPR, enter the following URL into your device's web browser:
Note that there is no WWW at the start of the address.
A login box will appear, where you can enter your email address and password.
To access the VPR, enter the following URL into your device's web browser:
Then select "Feedback & Support" in the top right hand side corner
To register your funded Agency to use the Vulnerable Persons Registers (VPR):
1) Access the VPR (http://vpr.crisisworks.com)
2) On the login page, click the "register for an agency account" link.
3) Read the policy outline and push the "Begin Registration" button
4) Complete the Agency details in the Agency Registration form. Required fields are indicated with an asterisk. This will include
5) Complete the Agency Coordinator section, and the optional Additional Agency Coordinator. It is mandatory to nominate at least one Agency Coordinator.
6) It is optional to nominate emergency contacts for the agency.
7) Push the "Register" button
8) Wait - your agency will require to be approved by a VPR Coordinator at your nominated local council. You will receive a confirmation of your registration, including an email (sample below) which is sent to your nominated Agency contact email address.
For help and support you should first contact your VPR coordinator, this is normally the original (LGA) local government Council that approved your agency registration, even if your agency spans many LGAs now.
There are two main ways to add new clients to the Vulnerable Persons Register:
As clients should only be added into the system once, when adding clients, the system will check to see if any existing records match. This is done via a combination of the name, details and location.
In the event that your record closely matches existing records, you will be asked to select the closest match. It is very important to check the details to ensure that they match an
that you are selecting the same person.
If you are adding a new client record, you must have consent before the record can be added. To confirm you have obtained the signed consent form, tick the box.
The next step is to edit the record, which allows you to complete the new vulnerable person record. Please consult the Protocols for a description on the fields, along with your requirements relating to the management of the new record.
To save your edits, click Verify Client at the bottom of the form.
To view a list of clients;
Navigate to the Vulnerable Persons board (click on "Vulnerable Persons" in the main menu).
The list of clients that you can see will be based on your level of access.
You can use the filters and column sorting to refine the list of clients.
Record Status
There are two statuses for clients
To view a client record, click on the ID or title wherever it appears in the VPR (for example, the client's list, dashboard etc).
The View Client screen will appear in read-only mode, with the details of the client including:
Clients can only be edited from the client view screen.
To edit a client:
1) Navigate to the client (ie from the Vulnerable Persons screen)
2) On the Client profile screen, press the "Edit" button.
Edit rights are controlled by permissions:
A message prompt will display to inform you which type of access you have to the client record after you click the Edit button.
As a primary agency, the edit client record screen allows editing of most fields including:
3) Fill in the electronic form and push the "Update" button
Clients require re-verification from time to time in order to ensure the data is kept accurate. This process will typically be required twice a year and typically occurs in April and October.
The VPR System will tell Agency Users when clients require re-verification, by setting the status of the client record to Revalidate, and by sending an email to the Agency Coordinators. When this occurs, the agency must update the record with current data and then Verify the client record.
To revalidate a client:
1) If your Agency has clients requiring revalidation, you will see a message at the top of this screen and see clients with the status REVALIDATE.
Navigate to the client that requires revalidation.
2) On the Client profile screen, press the "Edit" button.
3) Review the client's details and ensure all information is up to date and correct. Then complete the process by clicking on the 'Verify Client' button
4) Your client has now been revalidated and has a VERIFIED status.
Removing has two meanings in the VPR:
1) Navigate to the Client screen and click Edit.
2) At the bottom of the form, click Remove.
3) Depending on your relationship with the client, the removal screen will offer different options. As a Primary Agency, who wishes to remove the Client from the VPR, as they are no longer vulnerable, select the second option as shown below.
4) Selecting this option will result in a number of removal reasons to appear. You must select a removal reason and then acknowledge(tick) the confirmation statement.
5) Click "Remove from Register" to process the removal request.
When multiple agencies have a relationship with a client, it is possible for agencies to change which agency is the Primary Agency.
If you are the Primary Agency:
All agencies and the VPR Coordinator will be notified of the change.
If you are a Secondary Agency:
When a client only has one agency, if you wish to transfer them to another Agency it is similar to the previous section (on changing the primary agency).
We recommend this process:
Doing it in this order will insure that the client is always on the VPR list at all times.
If you are the Primary Agency:
Agency Coordinators are nominated by VPR Coordinators and have permission to perform the following additional functions.
To edit your agency details:
3. On the Users tab, click "Add Agency User"
4. Complete the "Create New User" form
To mark an Agency User as removed in the VPR:
To make an Agency User that is not currently an Agency Coordinator an Agency Coordinator: