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Most of the errors you are likely to encounter are from EMV's Recovery Portal, and below are the common responses and the steps you can take to correct them.

EMV Error MessageMeaningHow to fix
FAIL
ERROR:
Open
 Open Impact Assessment NOT
Found and Name
found for this Incident

The Event Code you specify must match an open event within EMV's Recovery Portal. 

You will see this error if you didn't specify an event code, if the code is incorrectly entered, or if a configuration problem at EMV doesn't recognise that your council is involved in this event.

  1. Check with EMV that they are expecting your council to report data for this event.
  2. Check the "assessment name" you received from EMV is entered into the "code" field of your Crisisworks event.
  3. Contact EMV for more assistance.
Incident/Assessment/LGA NOT foundOpen Impact Assessment NOT found for this IncidentMetric Group
ERROR: No matching Incident found
ERROR: Metric not assigned to Submitted Reporting Agency + Impacted Area for this Incident

When EMV assigns a council to report data for an incident, it needs to assign metrics to be reported by that council. 

These errors will occur if EMV has failed to assign the correct metrics to your council.

  1. Contact EMV and ask them to check that your council is assigned the correct metrics. The list of metrics appears below in this document.
ERROR: Metric not assigned to Reporting Agency + Impacted Area for this Incident
ERROR: Metric Group, Name and Reference NOT found

Crisisworks submits data to EMV based on an established list of metric names.

This error message

can only

will occur if

these

metric names are changed within EMV's Recovery Portal

, in which case,

. Renaming metrics within the portal goes against the API established for the integration, and either EMV will need to rename their metrics back to the agreed list, or Crisisworks will need to be updated to match to the new names.

  1. Contact EMV and ask them to rename their metrics back to the agreed names.
  2. If this cannot happen, have EMV contact Datalink with the new details.
ERROR: Impact Portal Error - Too many metrics have this name or reference - Please contact EMV

If you encounter other error messages, then contact Datalink's service desk for assistance. 

...

#

Metric Name

Metric Value

Data SourcesCalculationEMV Data Dictionary
Community Facilities
EMV-1

Facilities Damaged

COUNT

Infrastructure Assessment (IA)

  1. IA has active status
  2. IA has type of 'community-facility'
  3. IA damage is one of 
    1. 'Habitable / Functioning'
All buildings/sites/facilities located on DELWP crown land managed by either DELWP, committees of management, or where councils are acting as committee of management’s.
EMV-2

Facilities Damaged (Loss Value)

DOLLARS

Infrastructure Assessment (IA)Same as EMV-1All buildings/sites/facilities located on DELWP crown land managed by either DELWP, committees of management, or where councils are acting as committee of management’s.
EMV-3

Facilities Destroyed

COUNT

Infrastructure Assessment (IA)
  1. IA has active status
  2. IA has type of 'community-facility'
  3. IA damage is one of 
    1. 'Inaccessible / Non Functioning',
    2. 'Partially Destroyed'
    3. 'Totally Destroyed'

EMV-4

Facilities Destroyed (Loss value)

DOLLARS

Infrastructure Assessment (IA)

Same as EMV-3
Council EPAs
EMV-5

Bridges damaged

COUNT

Infrastructure Assessment (IA)
  1. IA has active status
  2. IA has type of 'bridge'
  3. IA damage is one of 
    1. 'Habitable / Functioning'
    2. 'Inaccessible / Non Functioning',
    3. 'Partially Destroyed'
    4. 'Totally Destroyed
A bridge is a structure that is built over a railway, river, or road so that people or vehicles can cross from one side to the other. Damage would indicate that bridge has structural damage and will require a structural assessment prior to being available for use by the public. Bridge categories include: - Traffic/Road Bridge - Pedestrian Bridge/Overpass - Railway Bridge
EMV-6

Road Reserves

COUNT

Infrastructure Assessment (IA)
  1. IA has active status
  2. IA has type of 'road-reserve'
  3. IA damage is one of 
    1. 'Habitable / Functioning'
    2. 'Inaccessible / Non Functioning',
    3. 'Partially Destroyed'
    4. 'Totally Destroyed
A road reserve is a legally described area within which facilities such as roads, footpaths, and associated features may be constructed for public travel. It is the total area between boundaries shown on a cadastral plan
EMV-7

Road Reserves (distance)

KM

Infrastructure Assessment (IA)Same as EMV-6A road reserve is a legally described area within which facilities such as roads, footpaths, and associated features may be constructed for public travel. It is the total area between boundaries shown on a cadastral plan
EMV-8

Roads damaged

COUNT

Infrastructure Assessment (IA)
  1. IA has active status
  2. IA has type of 'road'
  3. IA damage is one of 
    1. 'Habitable / Functioning'
    2. 'Inaccessible / Non Functioning',
    3. 'Partially Destroyed'
    4. 'Totally Destroyed
A road is a thoroughfare, route, or way on land between two places that has been paved or otherwise improved to allow travel by motor vehicle, or bicycle. All roads (made and unmade) under the management and/or ownership of a Council. Does not include: - Private Roads - Footpaths - Off road bicycle paths/trails/tracks - Fire Access Tracks in reserves/parks
EMV-9

Roads damaged (distance)

KM

Infrastructure Assessment (IA)Same as EMV-8A road is a thoroughfare, route, or way on land between two places that has been paved or otherwise improved to allow travel by motor vehicle, or bicycle. All roads (made and unmade) under the management and/or ownership of a Council. Does not include: - Private Roads - Footpaths - Off road bicycle paths/trails/tracks - Fire Access Tracks in reserves/parks
Councils
EMV-10

Trails/walkways (damaged)

COUNT

Infrastructure Assessment (IA)
  1. IA has active status
  2. IA has type of 'trail-walkway'
  3. IA damage is one of 
    1. 'Habitable / Functioning'
    2. 'Inaccessible / Non Functioning',
    3. 'Partially Destroyed'
    4. 'Totally Destroyed
A defined path (made or unmade) that is designated primarily for walking and/or passive leisure activity. Trails and walkways are often located in proximity of reserves, natural features (e.g. rivers), linear parks, wetland areas, open space areas and sporting grounds. They may also include boardwalk structures, concrete paths and footpaths. Does not include: - Shopping centre strips/walkways - Bus stop areas
EMV-11

Trails/walkways (distance)

KM

Infrastructure Assessment (IA)Same as EMV-10A defined path (made or unmade) that is designated primarily for walking and/or passive leisure activity. Trails and walkways are often located in proximity of reserves, natural features (e.g. rivers), linear parks, wetland areas, open space areas and sporting grounds. They may also include boardwalk structures, concrete paths and footpaths. Does not include: - Shopping centre strips/walkways - Bus stop areas
Primary Residences
EMV-12

Primary Residences (Damaged)

COUNT

Recovery Case (RC), Private Asset (PA)
  1. RC has active status
  2. PA has active status
  3. PA type is one of 
    1. 'house',
    2. 'flat',
    3. 'caravan',
    4. 'dwelling-other'
  4. RC has property type of 'Residential Primary'
  5. PA damage is one of 
    1. as per table below Column 1 Damage
A private residential building (house, unit, apartment, caravan etc.) that is used as a primary place of residence for a person or persons (family). Damaged indicates damaged, but still habitable. Not a: - Holiday property (house, house, unit, apartment, caravan etc.) - Private business office - Commercial property / storage container / factory - Out buildings – sheds, garages, stables etc.
EMV-13

Primary Residences (Destroyed)

COUNT

Recovery Case (RC), Private Asset (PA)
  1. RC has active status
  2. PA has active status
  3. PA type is one of 
    1. 'house',
    2. 'flat',
    3. 'caravan',
    4. 'dwelling-other'
  4. RC has property type of 'Residential Primary'
  5. PA damage is 'Totally Destroyed'
A private residential building (house, unit, apartment, caravan etc.) that is used as a primary place of residence for a person or persons (family). Destroyed indicates damaged, no longer habitable. Not a: - Holiday property (house, house, unit, apartment, caravan etc.) - Private business office - Commercial property / storage container / factory - Out buildings – sheds, garages, stables etc.
Total Residences
EMV-14

Total Residences (Damaged)

COUNT

Recovery Case, Private Asset
  1. RC has active status
  2. PA has active status
  3. PA type is one of 
    1. 'caravan',
    2. 'flat',
    3. 'holiday-house',
    4. 'holiday-rental',
    5. 'dwelling-other',
    6. 'house'
  4. PA damage is one of 
    1. 'Inaccessible / Non-Functioning',
    2. 'Partially Destroyed'
This will be the sum of all primary residences damaged and any other privately owned residences (those not included in the definition for primary e.g. holiday properties). Does not include: - Private business office - Commercial property / storage container / factory - Out buildings – sheds, garages, stables etc. Damaged indicates damaged, but still habitable.
EMV-15

Total Residences (Destroyed)

COUNT

Recovery Case, Private Asset
  1. RC has active status
  2. PA has active status
  3. PA type is one of 
    1. 'caravan',
    2. 'flat',
    3. 'holiday-house',
    4. 'holiday-rental',
    5. 'dwelling-other',
    6. 'house'
  4. PA damage is 'Totally Destroyed'
This will be the sum of all primary residences damaged and any other privately owned residences (those not included in the definition for primary e.g. holiday properties). Does not include: - Private business office - Commercial property / storage container / factory - Out buildings – sheds, garages, stables etc. Destroyed indicates damaged, no longer habitable.
Business
EMV-16

Loss value (non-building) - Financial loss

DOLLARS

Recovery Case, Private Asset
  1. RC has active status
  2. PA has active status
  3. RC has property type of 'commercial'
  4. PA type is 
    1. 'business-economic-impact'

Business buildings (excl. farming)
EMV-17

Damaged loss value (excl. agriculture)

DOLLARS

Recovery Case, Private Asset
  1. RC has active status
  2. PA has active status
  3. RC has property type of 'commercial'
  4. PA damage is 
    1. 'Habitable / Functioning'
  5. PA type is one of
    1. 'holiday-house',
    2. holiday-rental'
    3. 'flat',
    4. 'dwelling-other' .
    5. facility-other'
    6. 'structure-other'
    7. 'shed'
    8. 'shop'
    9. 'caravan'
Total cost of damage to impacted business buildings and infrastructure. Excludes inventory, equipment, economic losses etc.
EMV-18

Destroyed loss count (excl. agriculture)

COUNT

Recovery Case, Private Asset
  1. RC has active status
  2. PA has active status
  3. RC has property type of 'commercial'
  4. PA damage is 
    1. 'Inaccessible / Non-Functioning',
    2. 'Partially Destroyed'
    3. 'Totally Destroyed'
  5. PA type is one of
    1. 'holiday-house',
    2. holiday-rental'
    3. 'flat',
    4. 'dwelling-other' .
    5. facility-other'
    6. 'structure-other'
    7. 'shed'
    8. 'shop'
    9. 'caravan'
Total cost of impacted business buildings and infrastructure (excluding agriculture) that have been destroyed.
EMV-19

Destroyed loss value (excl. agriculture)

DOLLARS

Recovery Case, Private Assetsame as EMV-18The total number of impacted business buildings that have been destroyed. (Further analysis required as to what type of business and whether they are able to trade.)

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