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These Playbooks have been developed to help you get the most out of Crisisworks. Think of them as your go-to ‘Better Practice Guides’ for navigating through your emergencies. They’re here to help you bridge the gap between your council’s emergency procedures and the technical know-how of Crisisworks. We have also listed below our range of training videos to complement these guides - these videos are available exclusively to Crisisworks users and can be accessed via the Help menu in Crisisworks.

Council's Emergency Coordination

Kick off an Event

Get your emergency event up and running in Crisisworks

Kick off an Event (live Google doc)

View file
namePlaybook - Kick off an event.pdf

  • Preparedness

|

  • Operating an EOCC

|

  • Creative uses for Crisisworks

🚧 under construction, check back soon

Relief

Emergency Relief

Organise ERC team; relief register; access resources and guidelines guides; liaise with EOCC and relief agencies; coordinate provision of immediate needs using Crisisworks.

Emergency Relief (link to Google doc)

View file
namePlaybook - Emergency Relief.pdf

Offers

Record and manage offers of donated goods, services and spontaneous volunteers.

Offers (link to Google doc)

View file
namePlaybook - Offers.pdf

Recovery

Initial Impact Assessment Data

Import, review and manage data from FRV

Initial Impact Assessment data (live Google doc)

View file
namePlaybook - Initial Impact Assessment data (1).pdf
https://www.loom.com/share/9531bc14dfbf4cee9b8a023ec10b41a2?sid=4206c176-6f4f-4630-88b2-5c0406d7cbeb (video)

Conducting Secondary Impact Assessments

Including offline use of mobile devices

🚧 Playbook under construction, check back

Secondary Impact Assessments - for EHOs (33mins) (training video)

  • Preparing for Secondary Impact Assessments

|

  • Working with Needs & Tasks

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  • Recovery Case Management

|

  • Financials - tracking costs

|

  • Information Sharing and Communications

🚧 under construction, check back soon

System Administration

  • Maintenance & Cleanup

; Data and Reporting |

  • Data management and reporting

|

  • Understanding Positions and Permissions

🚧 under construction, check back soon

Training videos

We have created a number of helpful training videos on all aspects of Crisisworks operation. These are available exclusively to Crisisworks users and be accessed via the Help menu in Crisisworks.

Expand
titleCrisisworks training videos summary

Title

Description

Who should watch?

Crisisworks - introduction

An overview aimed at beginners. Does not cover Coordinator features or the Recovery module.

All Crisisworks users

Crisisworks Coordinators & System Administrators

Manage incidents and configure Crisisworks prior to an emergency.
Does not include Recovery module.

System Administrators, Emergency Coordinators and Officers, MEMO, MRM

Recovery Introduction

Recovery overview that covers using the Recovery Cases module for general use, managing affected community members, and recording and managing property impacts and damages.

Recovery Officers, Recovery Coordinators, Secondary Impact Assessment Officers

Relief Centre Registration Module

How to configure and use the relief centre registrations module.

MEMO, MRM, Relief Centre, Recovery, System Administrators

Recovery System Administration

Configuration of the recovery module, including: changing menu items, workings, external contractors. This is for system administrators who manage the back end of Crisisworks.

Recovery Coordinators, System Administrators

Secondary Impact Assessment - for EHOs

Overview of the Environmental Health Register for EHOs to capture Secondary Impact information

Environmental Health Officers (EHOs), Secondary Impact Assessment Officers, Recovery Coordinators

EM Impact Portal Integration

An overview of how to use the EM-Impact Portal for uploading Secondary Impact data to ERV

MRM, Secondary Impact Assessment Officers

Work Summaries

Use, manage and configure work summaries for staff to use to track their time and expenses while working on the emergency

All Crisisworks users

Rostering

Overview and getting started on Rostering. Part 2 of the video goes into administration and configuration.

MRM, MEMO, Emergency Coordinators and Officers

Crisisworks mobile App for field work

Details for field inspectors to get started in the field quickly using the Crisisworks app

Secondary Impact Assessment Officers, Recovery Coordinators

Crisisworks mobile App quick start

Tips for using the Crisisworks App including: getting started, drawing on maps, track your route, selecting assets using GPS; app settings and offline assets.

FPN Officers and Coordinators, Secondary Impact Assessment Officers and anyone using the Crisisworks app.

Fire Prevention Notices

Overview of the FPN module including: how to get it going and set up access; mobile field use; and desktop use.

FPN Coordinators, FPN Officers, FPN Administrators

Contractor setup and use

Overview of how to set up Contractors for fire prevention and use in the Recovery module: adding Resources;
setting up Contractors as users;
assigning to Contractors.

System Administrators, Recovery Coordinators, FPN Coordinators

(question) FAQs

Expand
titleWho do I contact if I have questions?

Contact support@crisisworks.com

Expand
titleGot any feedback or suggestions for additional Playbooks?

Get in touch at support@crisisworks.com